Bitdefender Side-by-side Configuration Is Incorrect [solved]

easi

Hi,

We have a user with a Vista laptop using Total Security 2011 and is getting a "side-by-side configuration is incorrect".

Any ideas for resolving this?

Thanks in advance

nikki605

Hello,

Yes and it's a common issue. Note that the issue is NOT on BitDefender ends but on Microsofts.

You need to:

1. Uninstall ALL C++ Redistributables from Add/Remove Programs

2. Restart the PC

3. Restart the PC again

4. Save then right click on the BitDefender Uninstall Tool and select Run as Administrator;

5. Click on the Uninstall button and wait to be asked to restart the PC

6. Install CCleaner and run both cleaning processes: for temporary files and for invalid Windows entries and restart the PC when the cleaning is complete.

7. Download the BitDefender kit from the links below:

32-bit

64-bit

8. Right click on the file and select Run as Administrator.

Note: DO NOT install any C++ Redistributable packs, let BitDefender to install them for you and the BdAgent issue should be resolved.

Please confirm the issue was resolved.

easi

That worked, thanks.

nikki605

Great, glad it worked for you.

Issue resolved, case closed.

Please feel free to open a new topic if needed.

Regards,