I've just installed BitDefender Total Security 2011 on six computers. Two of those computers immediately had problems with Microsoft Office Outlook 2002 not opening (see screen shots). If I choose to restart Outlook it will just give me this same error message again and again. Word & Excel operate just fine, it seems to be confined to Outlook.
The O/S is Windows XP Professional 2002 (Service Pack 3). I uninstalled all other security solutions before installing BitDefender Total Security 2011.
- I've scanned for any kind of malware and it's found nothing (or it's found it, corrected the problem, and Outlook still doesn't open).
- I also went to Add/Remove programs, clicked "Change" for Microsoft Office and had it repair Outlook. It did this and said it had successfully repaired installation, but still Outlook doesn't open.
- I've tried renaming the extend.dat file to extend.old (recommended by Microsoft, didn't help).
- I added Outlook.exe and Microsoft Office to the list of Allowed Exclusions in the Antivirus/Advanced Settings section of BitDefender Total Security 2011. This also didn't help.
- I can access the email in safe mode. Although the last time I tried this I couldn't get into safe mode, the computer locked up, now I'm starting to get nervous.
While I'm not sure that BitDefender is the problem it does seem odd that this happened almost immediately (on both computers) after installing it, and we've never had this problem before. Also, on the other computers (where a more current version of Outlook, 2007, is installed) BitDefender worked just fine.
If you have any ideas please let me know, likewise if you need more information.
