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Unable To Install Bitdefender 2011.

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kricriweb
kricriweb
edited November 2010 in Old topics

Hello everyone!


For an hour I tried to install BitDefender Internet Security 2011 on my PC without success.


I have a 64-bit Windows 7.


When I run the installer, it closes during phase 2 "preparing installation" when he analyzes the critical areas.


I had before Symantec Antivirus (not Norton). Before, I had already BitDefender 2010, so I use the tool to uninstall (Safe Mode).


Anything done, no matter the version of the installer, it is impossible to exceed this fateful step.


I wish you could help me, because I payed 60 €, I do not want to have wasted for nothing.


Sincerely,


Obscuri

Comments

  • Unknown
    Unknown
    Options

    Hello,


    Please follow the steps below and send me the generated log file:


    1. Download this file:


    http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe


    2. Locate and open 'Sysdump.exe'


    3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.


    4. The result will be the file called 'SYSDUMP.TAR'


    5. When you have the sysdump.tar please upload it HERE


    6. Include a DETAILED description of the issue you encounter: reproduce the steps you take until the issue occur and, if possible, enclose a screenshot of any error message you receive.


    7. Send me a PM (Private Message) with the download link and one for the topic you started.


    Looking forward to your answer!

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