Computer Eratic , Locks Up And Slow
I down loaded 2011 Bitdefender yesterday and since then my computer has been super slow. It also locks up at times and it will throw out my home page every now and then. My Gmail will not work with the Antiphising mode enabled. HELP! Thanks FM
Comments
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fmc - It sounds like BD did not install correctly. In order to help you, we need additional information:
- which BD product did you install AntiVirus Pro, Internet Security or Total Security
- the CPU type & speed
- how much memory (RAM) is in the PC
- what OS are you using XP, Vista, Win7, and is it 32-bit or 64-bit
- do you have any other security software programs installed or recently uninstalled (some of the symptoms you described can be the result of running multiple security programs)
To have tech support investigate further, please follow this procedure:
1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.
2. Click on Start and then choose My Computer/Computer.
3. Browse to:
C:\Program Files\BitDefender\BitDefender 2011
- considering that BitDefender was installed on the default C partition
4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator
5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish
6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)
7. Reconnect your internet cable (only after you have moved the file to the new location)
8. Upload the created file HERE
9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.
10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.
It may take several days for them to analyze the files and respond depending on their workload, so please be patient.
Regards,0
