Bitdefender Vs. W7-64bit

Cor Gabriels

I've bought and installed BD 2011 on my Windows7 64bit pc.

As long as DB2011 is active, several applications will not run (will not even startup), examples :

Thunderbird, Firefox, SnagIt 7, Picasa, Adobe Dreamweaver CS4, etc.

Most of the time I get the WerFault.exe errormessage (Instruction on 0x00000022 refers to memory on 0x00000022 ---> translating this from Dutch as my pc is Dutch, so might not be the correct English text)

When I go into BD, in tune-up and then kill some of the active BD processes, then I am able

to run those apps without problems.

Is there an incompatibility with BD 2011 and Windows 7 64bit?

nikki605

There is no known compatibility problems between BD and Win7 x64. I am running BD Antivirus Pro 2011 on my Win7 Pro x64 laptop with no problem.

Which BD product are you using - Antivirus Pro, Internet Security or Total Security?

I did a web search for werfault.exe application error and got many hits from other users but no real solution beyond turning off the Windows Error Reporting.

If you would like tech support to investigate your problem further, please follow the steps in this procedure:

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,