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Bsod - Bdavp2011 & Windows 7 64bit

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perkijef
perkijef
in Old topics

hi,


have had lots of problems with installing and running BD Anti-Virus Pro 2011. have Windows 7 64bit.


when running any scan then the system crashes with blue screen.


I have uploaded the sysdump and minidump and support tools output.


link sent via PM to DanyDan.


please investigate and advise how to resolve this.


Jeff

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  • Unknown
    Unknown
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    Hello,


    I received the logs you sent and the analysis is complete. You have a second security solution installed that prevented BitDefender from being installed correctly. Furthermore you haven't completely uninstalled the previous BitDefender version, 2010.


    Your ticket ID is: 201011071004085. Please check your email, follow the instructions and the issue should be resolved.


    Kind regards,

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