Installation Stuck At "installing Drivers.." Step

salim

I did a quick uninstall and reinstall this evening because of some performance hiccups on my system. Spent a good 2 hours with the uninstall tool to restore my internet connection after the botched reinstall task. It should be worth noting that all the BitDefender virtual devices on my device manager all lit up prior to the uninstall tool being used to restore my machine's internet connection.

Anyway, installer seems to be stuck at this partof the Bit Defender Internet Security 2011 installation process that seems to be installing drivers (internet connection at this point is disabled c/o the installer). I've left the installer running for about 2 hours, and there has been no progress with the setup process.

I have restarted my machine and cleaned out the setup using the uninstall tool twice. Any advice on how to resolve this?

unknown

Hello,

Hello,

Please follow the steps below and send me the generated log file:

1. Download this file:

http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

2. Locate and open 'Sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR'

5. When you have the sysdump.tar please upload it HERE

6. Include a DETAILED description of the issue you encounter: reproduce the steps you take until the issue occur and, if possible, enclose a screenshot of any error message you receive.

7. Send me a PM (Private Message) with the download link and one for the topic you started.

Looking forward to your answer!