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Djuka
Djuka
in Old topics

Hi DanyDan,


As instructed in several posts, I have sent you PM with link for the uploaded scans.


Please let me know asap as work on the affected computer is not possible, and I bought two year license... <_<


Thanks,


Djuka

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  • Djuka
    Djuka
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    Any chance to get any feedback on this?

  • Unknown
    Unknown
    edited December 2010
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    Hello,


    The analysis of the logs you sent me came with the following results:


    - you do NOT have Windows XP Service Pack 3 installed on the PC. One of BitDefender requirements in order to work as intended is an Operating System: Windows XP SP3 or above;


    I would recommend you to read THIS Microsoft Article on how to proceed with the update. For more information about the upgrade please contact Microsoft Customer Care.


    - you have another security solution installed on your PC: Norton 360. Allow me to remind you that having two or more security software installed on the same PC will affect its performance and speed.


    I have created a ticket on your behalf with the ID: 201012111020841. Follow the instructions in my email and let me know if the slowdown is resolved.


    Kind regards,

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