Bd Not Responding

Djuka

Hi DanyDan,

As instructed in several posts, I have sent you PM with link for the uploaded scans.

Please let me know asap as work on the affected computer is not possible, and I bought two year license...

Thanks,

Djuka

Djuka

Any chance to get any feedback on this?

Unknown

Hello,

The analysis of the logs you sent me came with the following results:

- you do NOT have Windows XP Service Pack 3 installed on the PC. One of BitDefender requirements in order to work as intended is an Operating System: Windows XP SP3 or above;

I would recommend you to read THIS Microsoft Article on how to proceed with the update. For more information about the upgrade please contact Microsoft Customer Care.

- you have another security solution installed on your PC: Norton 360. Allow me to remind you that having two or more security software installed on the same PC will affect its performance and speed.

I have created a ticket on your behalf with the ID: 201012111020841. Follow the instructions in my email and let me know if the slowdown is resolved.

Kind regards,