Pchooklaunch64.exe

riel_delorme@hotmail.com

Hi ,

pchooklaunch64.exe always crash and then it slow down my computer. Any advice?

nikki605

Please follow the procedure below to send the generated log files to DanyDan of BD tech support for further investigation:

1.

First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one

. This prevents the supporttools files from being automatically uploaded.

2. Click on

Start

and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the

supporttool.exe file

- if you are using Vista or Windows 7, right-click on the

supporttool application

file and select

Run as Administrator

5. Click on

Next

, wait a few minutes for the progress bar to complete and then click on

Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file

HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to

DanyDan

of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,