Red Ball In Sys Tray Gone
On one of my computer, the RED BALL in the sys tray is missing (I think Bit Defender is work , but not sure). I removed BT2011 Total Security with removal tool and followed directions elsewhere in the forum, then reinstalled. Red Ball showed up but then disappeared again when I re boot. Sometimes there but not reliablely
Any ideas?
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On one of my computer, the RED BALL in the sys tray is missing (I think Bit Defender is work , but not sure). I removed BT2011 Total Security with removal tool and followed directions elsewhere in the forum, then reinstalled. Red Ball showed up but then disappeared again when I re boot. Sometimes there but not reliablely
Any ideas?
Hi I had that problem too and found the solution here: http://forum.bitdefender.com/index.php?showtopic=50950 -
Under the link the decision to ХР is given and how to solve a similar problem on Win 7?
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Hello again OhioTrader,
The analysis of the logs is now complete. The reason of the issue you encounter is the TuneUp Utilities installed on your PC. This software has a real time protection module with the process: TuneUpUtilitiesService64.exe and the driver:
\??\C:\Program Files (x86)\TuneUp Utilities 2010\TuneUpUtilitiesDriver64.sys.
Because of this driver running, the BitDefender real time protection module and driver could not be loaded. Also I have noticed you have multiple registry cleaner, uninstaller software and other antispyware / antimalware software. Why you keep all those software installed when all of them are doing the exact same thing ? It's just a waste of space and resources.
The only one you need to uninstall in order for BitDefender to install correctly is: Tune-up Utilities. Uninstall it from "Programs and features" in Windows Control Panel then restart the PC.
I have created a ticket and sent you instructions via email on how to correctly reinstall BitDefender. Ticket ID: 201012221011771.
Please confirm via forum/email that the issue is now resolved.
Kind regards,0
