Bitdefender Agent Has Encountered A Critical Error

Vipulaskarma

Temporary files of BDTS 2011 have been crashed .I demand your suggestions...................... and would be happy if you give me right solution...................

nikki605

No clue what you mean by "Temporary files of BDTS 2011 have been crashed." Please explain in more detail please.

You, "demand"?!?

Regards,

Vipulaskarma

No clue what you mean by "Temporary files of BDTS 2011 have been crashed." Please explain in more detail please.

You, "demand"?!?

Regards,

You can see the uploaded image for the error

nikki605

Thank you for posting the screenshot of the error. There can be many causes for this type of error. Please follow the steps in the procedure below so that BD tech support can examine the log files from your PC and recommend a solution:

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

Unknown

Hello,

First of all thank you for the logs. However I would need more details from you as follows:

- how exactly the issue occurs ?

- reproduce the steps you take until the error comes on the screen;

- try to open BitDefender Security Center and go to Antivirus tab. There disable Antiphishing for the browser you are using and then test to see if the issue still occur.

Looking forward to your answer!