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Bitdefender Failed

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louismhc
louismhc
in Old topics

Hi Support,


Please help on this issue the real time protection is disable in Win7 and i have tried a few option and its wont work.


Kindly advise.


Thanks,


post-40520-1293115584_thumb.jpg

Comments

  • donsisko
    donsisko
    Options
    Hi Support,


    Please help on this issue the real time protection is disable in Win7 and i have tried a few option and its wont work.


    Kindly advise.


    Thanks,


    try to uninstall, restart PC, re-install Bitdifender

  • Unknown
    Unknown
    edited December 2010
    Options

    Hi,


    Before reinstalling I need few info from you along with a set of logs generated on the PC having the issue, as follows:


    - have you used a prior version of BitDefender;


    - have you disabled the Windows Defender - you can check its status in Windows Control Panel;


    - are you using a 32-bits or a 64-bits PC;


    - any other security software installed on the PC ?


    Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and a link with the topic you started.


    Regards,

This discussion has been closed.

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