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Laptop Running Extremely Slow Since Installing Total Security 2011
I just installed the Total security 2011 version on my in-laws Toshiba laptop and it rendered the computer nearly unusable. The computer was running extremely slow and I finally had to turn off all of the Bit Defender security settings to free up the computer again. First what is the best way to make sure there are no other security programs on the computer? I didn't see any, but I don't know if some of them are hidden. Also what other information do I need to give you to help diagnose this issue? I have the 2011 Total Security version on my desktop at home and it runs just fine.
Here are the Toshiba computer specs that I know so far:
Operating System2, C1
• Genuine Windows Vista™ Home Premium
o 32-bit version
Processor and Chipset3
Intel® Centrino® Duo Mobile Technology featuring:
• Intel® Core™ 2 Duo Processor T52004
o 1.60GHz, 2MB L2, 533MHz FSB with 64-bitC1
• Chipset
o Mobile Intel® 945GM Express Chipset
• Integrated Wi-Fi® compliant wireless LAN
o Intel® PRO/Wireless 3945ABG (802.11a/b/g)
Memory5
• Configured with 1024MB PC4200 DDR2 memory modules (both
memory slots may be occupied)
• 1024MB (Min)/4096MB (Max), with 512MB, or 1024MB, 2048MB
PC4200 DDR2 memory modules.
Hard Disk Drive6
• 160GB (5400 RPM) Serial-ATA (SATA) hard disk drive; 12.5mm
height
Comments
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67 views and no comment? Is there any help, comments, or suggestions?
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The easiest way to check for installed programs would be to go to Windows Control Panel-->Add/Remove Programs and see what is listed there.
To further investigate your problem, reproduce the problem and follow the procedure below to send BD log files to tech support for evaluation:
1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.
2. Click on Start and then choose My Computer/Computer.
3. Browse to:
C:\Program Files\BitDefender\BitDefender 2011
- considering that BitDefender was installed on the default C partition
4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator
5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish
6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)
7. Reconnect your internet cable (only after you have moved the file to the new location)
8. Upload the created file HERE
9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.
10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.
It may take several days for them to analyze the files and respond depending on their workload, so please be patient.
Regards,0
