Bluescreen Error After Installing Bd Total Security 2011

dracksaw

Hello there please help me.

I got an Acer laptop and I installed BitDefender Total Security 2011, then when I shut it down, the "shut down tab" appeared that says "Install updates when shutting down". Then I clicked ok.

After a while I decided to open the laptop, and when the menu for selecting accounts appears, I heard vibrations from the laptop then the BlueScreen appeared. Then restarted

I tried restarting my laptop, then the same thing happened, the BlueScreen, then it restarted again.

So i opened it in Safe Mode and get some help from internet, but the connection is nowhere to be seen. So I had to go to internet shop.

I was able to retrieve some of the info:

Problem name: BlueScreen

O.S version: 6.1.7600.2.0.0.768.11

Locale ID: 1033

Files:

C:\Windows\minidump\012411-17893.dmp

C:\Users\Jayjay\AppData\LocalTemp\WER-33259-0.sysdata.xml

I dont know what these mean, and I don't know how to fix it. Please help me with these guys! I do not have the knowledge to fix this problem.

Please, we need to use our laptop, I only intended to protect it by installing BD Total Security 2011, but now its broken.

Please help me

jeffzz421

Hello there please help me.

I got an Acer laptop and I installed BitDefender Total Security 2011, then when I shut it down, the "shut down tab" appeared that says "Install updates when shutting down". Then I clicked ok.

After a while I decided to open the laptop, and when the menu for selecting accounts appears, I heard vibrations from the laptop then the BlueScreen appeared. Then restarted

I tried restarting my laptop, then the same thing happened, the BlueScreen, then it restarted again.

So i opened it in Safe Mode and get some help from internet, but the connection is nowhere to be seen. So I had to go to internet shop.

I was able to retrieve some of the info:

Problem name: BlueScreen

O.S version: 6.1.7600.2.0.0.768.11

Locale ID: 1033

Files:

C:\Windows\minidump\012411-17893.dmp

C:\Users\Jayjay\AppData\LocalTemp\WER-33259-0.sysdata.xml

I dont know what these mean, and I don't know how to fix it. Please help me with these guys! I do not have the knowledge to fix this problem.

Please, we need to use our laptop, I only intended to protect it by installing BD Total Security 2011, but now its broken.

Please help me

thats horrible. I can't believe how bad this security software is. It sounds like you deserve a refund. I would un install and never touch this garbage again.

Mihaela M.

Hi jeffzz421,

We apologies for the delay and for the encountered situation. In order to troubleshoot the issue you contacted us, I created for you the Ticked ID: 201102091053506 . Please check your e-mail associated with your Forum account, follow the steps I sent you and reply me with all the informations I request you.

Thank you!