Bluescreen Error After Installing Bd Total Security 2011

dracksaw

Hello there please help me.

I got an Acer laptop and I installed BitDefender Total Security 2011, then when I shut it down, the "shut down tab" appeared that says "Install updates when shutting down". Then I clicked ok.

After a while I decided to open the laptop, and when the menu for selecting accounts appears, I heard vibrations from the laptop then the BlueScreen appeared. Then restarted

I tried restarting my laptop, then the same thing happened, the BlueScreen, then it restarted again.

So i opened it in Safe Mode and get some help from internet, but the connection is nowhere to be seen. So I had to go to internet shop.

I was able to retrieve some of the info:

Problem name: BlueScreen

O.S version: 6.1.7600.2.0.0.768.11

Locale ID: 1033

Files:

C:\Windows\minidump\012411-17893.dmp

C:\Users\Jayjay\AppData\LocalTemp\WER-33259-0.sysdata.xml

I dont know what these mean, and I don't know how to fix it. Please help me with these guys! I do not have the knowledge to fix this problem.

Please, we need to use our laptop, I only intended to protect it by installing BD Total Security 2011, but now its broken.

Please help me

jeffzz421

Hello there please help me.

I got an Acer laptop and I installed BitDefender Total Security 2011, then when I shut it down, the "shut down tab" appeared that says "Install updates when shutting down". Then I clicked ok.

After a while I decided to open the laptop, and when the menu for selecting accounts appears, I heard vibrations from the laptop then the BlueScreen appeared. Then restarted

I tried restarting my laptop, then the same thing happened, the BlueScreen, then it restarted again.

So i opened it in Safe Mode and get some help from internet, but the connection is nowhere to be seen. So I had to go to internet shop.

I was able to retrieve some of the info:

Problem name: BlueScreen

O.S version: 6.1.7600.2.0.0.768.11

Locale ID: 1033

Files:

C:\Windows\minidump\012411-17893.dmp

C:\Users\Jayjay\AppData\LocalTemp\WER-33259-0.sysdata.xml

I dont know what these mean, and I don't know how to fix it. Please help me with these guys! I do not have the knowledge to fix this problem.

Please, we need to use our laptop, I only intended to protect it by installing BD Total Security 2011, but now its broken.

Please help me

thats horrible. I can't believe how bad this security software is. It sounds like you deserve a refund. I would un install and never touch this garbage again.