Bitdefender Internet Security 2011

marysog
marysog
in General module

I have tried and tried to solve this problem. I am no computer genius but I can follow directions. Support hasn't solved it. My computer shuts down every time I run a scan. Tired of spending endless hours on it. Very frustrated. Last time I contacted support I didn't even get a response.

Comments

  • coolcool1227
    coolcool1227 ✭✭✭

    Try to scan in safe mode.

  • marysog
    marysog
    Try to scan in safe mode.


    I have done that and in fact just did do and it still shuts down the computer. And no offense but why should I have to scan in safe mode. This product should work as it claims it will.

  • Unknown
    Unknown

    Hello Mary,


    The reason why you can't scan is because you upgraded to 2011 and installed it over the old version, BitDefender 2008. That is also the reason - as you also mention in your email - why you see on top of the BitDefender Security Center saying BitDefender 2008 and not 2011.


    I have merged all your four tickets into a single one with ID: 201102221007571. I have sent you instructions on how to resolve the issue you encounter and correctly install BitDefender 2011.


    Please check your email associated with your Forum account and confirm that the issue is now resolved.


    Kind regards,

  • marysog
    marysog


    Hello Mary,


    The reason why you can't scan is because you upgraded to 2011 and installed it over the old version, BitDefender 2008. That is also the reason - as you also mention in your email - why you see on top of the BitDefender Security Center saying BitDefender 2008 and not 2011.


    I have merged all your four tickets into a single one with ID: 201102221007571. I have sent you instructions on how to resolve the issue you encounter and correctly install BitDefender 2011.


    Please check your email associated with your Forum account and confirm that the issue is now resolved.


    Kind regards,


    It is not resolved after following steps in email. I replied to the email with my results over a week ago and have heard nothing. Seriously can I just have a refund?

  • Unknown
    Unknown

    Hello,


    Your request has been escalated to the respectful department. Your ticket ID is: 201102221007571.


    Topic closed.


    Regards,

This discussion has been closed.

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