Why Not Wait And Release A Full Working Version Of Bitdefender ?,

Why then release a Beta version Months Ago ?, Every Year/Version its the same thing, since Version 2008 !,

There wasnot a release without "Major " Bugs, Have read the engine of Bitdefender 2010 isnot even updated anymore and customers are advised to "Upgrade " to Version 2011, but the story with the 2011 Version is the same as with the previous versions,

Its the same every Year,

Read today that the "bugs " were supposedlly fixed , Build 14.0.28.351 that is after MONTHS Of the 2011 release ?

Why not work on it, fix all the bugs and THEN release it,instead of each Year bringing out a product which needs Months of Beta testing etc ?

look at the Bugs !, and there are lots more,

Fixed issues:

- VSSERV crashes / Services not Responding reports;

- VSSERV crash in bdasal!bdAsAL::Init

- VSSERV crash in bdasal!asCommServer

- VSSERV high CPU load on emails receive if "scan incoming mails" option is enabled

- BitDefender crashes when a scan is launched;

- limited proxy credentials (login ID was limited to 25 characters);

- false alerts in BitDefender Dashboard (Security Center) such as the Antispam and Antiphishing modules are disabled;

- friends / spammers list in Antispam module not being displayed correctly (the number of blocked / allowed emails );

- pchooklaunch32/pchooklaunch64 crashes;

- Unresolved items missing (not listed) in the scan log;

- password protected items are listed as rootkits in the scan log;

- OnDemand Scan (Contextual scan) is not working in Safe Mode;

- Quick scan its starting over and over if detect a file that cant be removed;

- If we schedule a task that start when system is idle, at stop virus scan will become unavailable;

- Antispam statistic are not shown after seccenter restart

So my question is, Why not wait a few Months, work on the bugs instead of releasing Bdefender so (to) Soon ?

And please dont give the excuse on other software, had the problems on a CLEAN pc without ever other AV software installed.

Ty,

With regards

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Comments

Tomwa

I entirely agree with you it seems software developers are consistently jumping the gun and releasing products too soon.

DAF

I am also frustrated with this, but I have experienced it before with other highly rated vendors like Norton and Kaspersky. This is the way it is going to be in the extremely competitive anti-malware business. Every vendor wants to be the first off the chute with the new releases. In my experience you have to wait several months to experience a fully stable and functional version no matter what company you choose. :rolleyes:

sm1

I agree. Companies that follow version numbers like 4, 5 etc instead of yearly versions like 2010, 2011 generally have stable products since there is no rush to introduce newer versions every year but still offer very good protection. But in the world of marketing something needs to be repackaged and renamed every year to attract sales.

Oslove

I fully agree that AV programs should be fully tested & debugged before release.

If they were companies like BD would not lose the clients that they do.

For example Vista was a disaster then came along Win 7 better tested & debugged been running like a dream since it was released. I was close to going to Linux or Mac & would of han Win 7 not been stable.

After 3 years with BD, I have wasted my money on BD for the last time, have changed to Bullguard (60 days free trial) & so far has not been one hic cup, user friendly & does not use the high rescources like BD.

BD support well thats a joke quicker to get a sensible reply from the 'Man in the Moon'.

One day they may learn ???????

pehap

fixed issues? are you kidding me? what fixed?

after the upgrade to build 14.0.28.351 still the same problem:

---------------------------

pchooklaunch64.exe - Application Error

---------------------------

The exception unknown software exception (0xc0000417) occurred in the application at location 0x75144fc0.

Click on OK to terminate the program

---------------------------

WHAT A JOKE!

kungfu

fixed issues? are you kidding me? what fixed?

after the upgrade to build 14.0.28.351 still the same problem:

---------------------------

pchooklaunch64.exe - Application Error

---------------------------

The exception unknown software exception (0xc0000417) occurred in the application at location 0x75144fc0.

Click on OK to terminate the program

---------------------------

OK

---------------------------

WHAT A JOKE!

I Didnot mean the Bugs were Fixed !, But pointed out the Items that needed Fixing after the release and which take Months already just like with the Previous Versions

Drive

Reading through various comments about BD.

It does not inspire me to purchase the product, looking back the same old problems year in year out.

Support seems to be going round in ever decreasing circles also. They might even disappear shortly!!

To save face they should encourage customers with a well tried & tested program, not throw a heap of junk on the market, with no OFFER of refunds.

Lift your act BD & support!!! <img class= " />

I Didnot mean the Bugs were Fixed !, But pointed out the Items that needed Fixing after the release and which take Months already just like with the Previous Versions

jeffzz421

Reading through various comments about BD.

It does not inspire me to purchase the product, looking back the same old problems year in year out.

Support seems to be going round in ever decreasing circles also. They might even disappear shortly!!

To save face they should encourage customers with a well tried & tested program, not throw a heap of junk on the market, with no OFFER of refunds.

Lift your act BD & support!!! " />

Wouldnt that be nice, BD actually working and earning our money, instead no. I have also wasted my money on this GARBAGE, and as a known "cimputer guy" I tell everyone to run far away from BitDefender and never even think of buying it. Thats all we can do is SPREAD THE WORD ON HOW BAD BD AND BD SUPPORT IS, THIS MEANS YOU JERKS GIVING US RUN AROUNDS AND EXCUSES INSTEAD OF A SIMPLE I DONT KNOW!!!

BD ###### horribly.

jeffzz421

And whats really funny is no matter how many issues they resolve here, I will never forget when BD thought my OPERATING SYSTEM was a virus. I was among THOUSANDS who had to completely reformat their machines due to BD making junk. No matter how many excuses they give us for not fixing problems on here and so on......they can never say SH## about that event since they know they FAILED MISERABLY, DIDN'T you BD?????? That's right, give me some form reply about how you dont care at all that I had to spend hours fixing what BD messed up, I dont care, BD still is the worst ever.

Drive

One thing I have learnt is to check the forums of any IS programs that I propose to purchase.

To see how many problems that customers have & the support they recieve. Going through my research BD comes at the top of the list of... 'Do Not Touch'

I hope this gives others an inspiration to check out the 'Junk' IS programs like BD before wasting their money.

So far Bullguard & Kaperasky are looking good.. Avast & Trend Micro are to bad either..

Wouldnt that be nice, BD actually working and earning our money, instead no. I have also wasted my money on this GARBAGE, and as a known "cimputer guy" I tell everyone to run far away from BitDefender and never even think of buying it. Thats all we can do is SPREAD THE WORD ON HOW BAD BD AND BD SUPPORT IS, THIS MEANS YOU JERKS GIVING US RUN AROUNDS AND EXCUSES INSTEAD OF A SIMPLE I DONT KNOW!!!

BD ###### horribly.

babyspicefan

Bitdefender's continued absence from threads like this suggests to me that they agree with the comments made, otherwise they would come to the defence of their product? Or is their customer support spread so thinly, because there ARE so many problems with the product that they have not even got around to this thread?

Which ever option it is, there is a distinct lack of positive comments coming from this forum regarding Bitdefender products.

Math_Matei

Beautiful words and especially the real words of appreciation are the cheapest, but also the most valuable gifts you can give a manufacturer name in antivirus solutions, such as BitDefender.

Respect for each other is a form of respect for yourself.

People who do not know the facts have many ideas about it.

BitDefender team to have confidence. Their work is certainly not an effect of futility.

Bitdefender Team Success! Patience, users!

Yours sincerely, Matei

(Sorry for poor english)

unknown

Hello everyone,

Jeff: each and every user affected by the faulty update you refer to (at least that is what I understood) were fully compensated and we assisted everyone to resolve the issue and restore all data on the affected PC.

Regardless the amount of time or the effort we put in resolving all possible bugs before releasing the new version, ALL SOFTWARE COMPANIES will have continuous issues with their products, as the PC manufacturers Companies are also releasing new drivers versions, not the forget about the software companies releasing new version of their products therefore we need to stay in touch and resolve any compatibility issues that may occur. It's impossible to release a software with no bugs and not make any product updates as you suggest.

Keep in mind that a complex security solution like BitDefender, Kaspersky, Norton etc will always need product updates and bugs will always occur. That is why we need your patience and cooperation. We are trying our best in resolve all issues in a reasonable time frame. Furthermore, please consider that each and every user is using a different PC configuration and settings combination so some bugs may require more time to be understood and to find a fix.

Also Jeff please learn to have a little respect for me, my colleagues and our work. I understand your frustration however I see no reason why you should choose your words more carefully.

Last but not least, note that, in order for me or any other Technical engineer to be able to assist you, you first need to provide us with all requested information. I have read ALL your posts and, to be honest, almost all of them are to rip on BitDefender and to complain and to provide partial information and only 2 or 3 posts where you partially explain the issue you encounter. We are not mind readers so we can not understand the issues you are facing without your full cooperation.

Everyone in this topic is complaining about the Support they receive. Why nobody mentioned the dozens of posts where the reported issues were resolved ? Why nobody mention the posts where ALL reported issues were because the users are using multiple security solutions (I have even met PCs where the user using it had more than 10 security solutions installed) ?

DAF: I totally agree with you. Yes, it can take few months from the initial release date for the product to become a stable one. Even with the risk of repeating myself, this can only be done with your help and patience.

babyspicefan: I saw the threat however, I find useless to start a debate on a subject where - with all the respect - most of the people posting have no clue about. Instead of wasting my time explaining over and over again the same thing (this subject was discussed in several topics ) I rather use the time to conduct tests and find possible workarounds / resolutions to the reported issues. Regarding the positive replies you say are missing, I would suggest you to surf the forum again, you will be surprised of the replies you will find

Kind regards,

coolcool1227

Beautiful words and especially the real words of appreciation are the cheapest, but also the most valuable gifts you can give a manufacturer name in antivirus solutions, such as BitDefender.

Respect for each other is a form of respect for yourself.

People who do not know the facts have many ideas about it.

BitDefender team to have confidence. Their work is certainly not an effect of futility.

Bitdefender Team Success! Patience, users!

Yours sincerely, Matei

(Sorry for poor english)

Strongly agree with him. The user should report the issue in a polite manner and ask for assistance in respectful way. We should respect and appreciate the Bitdefender Technical Support Team. Patience is essentially required for fixing the reported issues. The same scenario is for other softwares too as mentioned by respected Daniel.

Oslove

I agree to a point. However Respect is a two way thing it is hard to respect a team that does not reply to your requests (Read many comments on this).

They ask us for cooperation & patience again this is two fold where is their cooperation & patience, when they do not have a fix, come on BD look in the mirror it won't be a pleasing reflextion..

I had problems PC's speed down to zero, etc etc. I was told I needed at least 1.5 gig of ram I have 1 gig on that machine why should I have to purchase more RAM to run BD I did not have to so that I could run to Win 7 or XP...Then this......

Please post your PC details in here: processor, RAM, Operating System and I will guide you in installing the best BitDefender product for your PC.

What guidence is required to installing 'The best BD product' seeing I had bought IS the program I had used for two years. On any system Win, Linux etc.

Where is their respect on a clients ability to install a program.

I am after 10 days still waiting for the 'Special way to install BD' I can not risk being vunerable to virus's on my PC's for 10 days plus, so had no option than to change to alternative product 'Bullguard' in this case which has performed 100% & I get a 60 days free trial, I am no longer vunerable on that PC now.

They say that each PC is configured different yes this maybe so , though Microsoft, Linux etc don't put a patch out for every individuals configuration, nor does any other software manufacture. Except BD of course?

Sorry BD to receive respect one must give it & not treat every client as though they were never educated, I am sure there are more experienced PC users out there than BD support staff, I for one have over 30 years & never experienced the hassle's one gets from BD.

Refunds should be more readily given & better responce time....With HONESTY & RESPECT..

If the support team can not take a little honest negative comments then they are in the wrong job.

jeffzz421

I agree to a point. However Respect is a two way thing it is hard to respect a team that does not reply to your requests (Read many comments on this).

They ask us for cooperation & patience again this is two fold where is their cooperation & patience, when they do not have a fix, come on BD look in the mirror it won't be a pleasing reflextion..

I had problems PC's speed down to zero, etc etc. I was told I needed at least 1.5 gig of ram I have 1 gig on that machine why should I have to purchase more RAM to run BD I did not have to so that I could run to Win 7 or XP...Then this......

Please post your PC details in here: processor, RAM, Operating System and I will guide you in installing the best BitDefender product for your PC.

What guidence is required to installing 'The best BD product' seeing I had bought IS the program I had used for two years. On any system Win, Linux etc.

Where is their respect on a clients ability to install a program.

I am after 10 days still waiting for the 'Special way to install BD' I can not risk being vunerable to virus's on my PC's for 10 days plus, so had no option than to change to alternative product 'Bullguard' in this case which has performed 100% & I get a 60 days free trial, I am no longer vunerable on that PC now.

They say that each PC is configured different yes this maybe so , though Microsoft, Linux etc don't put a patch out for every individuals configuration, nor does any other software manufacture. Except BD of course?

Sorry BD to receive respect one must give it & not treat every client as though they were never educated, I am sure there are more experienced PC users out there than BD support staff, I for one have over 30 years & never experienced the hassle's one gets from BD.

Refunds should be more readily given & better responce time....With HONESTY & RESPECT..

If the support team can not take a little honest negative comments then they are in the wrong jo

exactly. The reason I have been a jerk on this board is because I am absolutely fed up with this product and have yet to receive an actual solution from support. And some of their replies are obvious stall tactics. That being said, there is one fundamental issue that is at the heart of this, bit defender has sold us a sub standard quality product. In this day and age imo that gives us consumers a right to be angry. The excuse that the nature of the product makes for bugs is a sad sad excuse for the sad product we have been sold. The testaments on this very forum are evidence of that. I have personally used quite a few av and is products

And none have given me anywhere near the amount of problems that bdis has. This is why myself and many others are angry and won't put up with it.

jeffzz421

Oh and another serious note. I received ZERO compensation for the issue of bdis deleting operating system files causing meto lose all data on reformat.

Oslove

I agree with jeffzz421.

I would like to ask how many of the support team & other forum members would be satisfied if they went out & bought a brand new car that had heaps of problems & was not complete like no seats etc.

HAVING TO BASICALLY try & fix them themselves. as the garage just happens to give their customers the 'Run a round' like BD..Waiting for parts, try putting a new engine in it, or as it's a petrol engine try diesel.

I have not been offered any form of refund & not read through the forum of any that has (There may of been) though I reckon 'Cows are flying low over BD' for that to happen.

Why is it the same year in year out with every new version ???

ONT comment about having respect for BD support, how can one give respect when you constantly get the 'Run around'

I for one prefer to give positive feedback where it is warranted I can not see many giving it to BD.

I would if they gave me the refund I feel is appropriate to this 3rd rate heap of rubbish.

Rampant

I from Russia, but BD use already more than 7 years, and was very happy with your production though it is valid, the last version very much is not become stable, probably here put in marketing, and to it pay attention, than a technical aspect more, it is visible and on another вендорам. Implementation of new technologies, demand huge expenses if almost all money leaves on advertizing then all is clear) but selling the bad product, you be at a deadlock, and users pass to other developers. I not bad know safety, and even I try to do reviews (in Russian) http://www.youtube.com/user/OldRampant and I see that is created now in the market of programs on safety, there are many new players who can press eminent brands. Good luck. Forgive for the bad English)

kungfu

@ Gini You said : People who do not know the facts have many ideas about it.

Ok tell Us then what the Facts are then ! ( if I understand correctly what you mean )

@Danydan and Ont , Your comments are Funny but Irritating at the same time , You talk about respect .but respect has to be earned and has to be two ways , Heck some time ago I have been threatened when telling the truth on the forum is that respect ?

You say other Av have difficults too, none so critical as the Bdefender not responding issue to name just one and leaving your pc unprotected , from my 3 subscription I only use 1 ,the other 2 I just dont use, My other 2 pc I have Norton and everything works as it should.

When I take a look at the 2010 Forum,

EVERY suggestion is : In order to solve the issue you have, I would recommend you to upgrade for FREE to BitDefender 2011 .

See for your self .

So Bdefender gave up and never had a Bug Free 2010 Version !, I see the same thing happening with the 2011 Version ! and then they release Version 2012 !

Bdefender tactic is : keep the customer busy, Give workarounds untill they have enough and Give up, or give a few months extension so they shut up, heck they have your money.

Its like Oslove wrote :

I would like to ask how many of the support team & other forum members would be satisfied if they went out & bought a brand new car that had heaps of problems & was not complete like no seats etc.

Its exactly that what is so irritating and the fact I spend my hard working money for Nothing !,

With Regards

jeffzz421

Bdefender tactic is : keep the customer busy, Give workarounds untill they have enough and Give up, or give a few months extension so they shut up, heck they have your money.

Its like Oslove wrote :

I would like to ask how many of the support team & other forum members would be satisfied if they went out & bought a brand new car that had heaps of problems & was not complete like no seats etc.

HAVING TO BASICALLY try & fix them themselves. as the garage just happens to give their customers the 'Run a round' like BD..Waiting for parts, try putting a new engine in it, or as it's a petrol engine try diesel.

Its exactly that what is so irritating and the fact I spend my hard working money for Nothing !,

With Regards

I am so glad someone pointed out the car idea. I kept thinking I had missed some point in one of my last posts. Hey BD support, what would you do if you bought a new car and within 10 thousand miles it needed a new engine and transmission. And to top it off the dealer who sold you the new car wanted you to pay for it because all cars eventually break down, regardless of the fact that you had been sold a lemon and obviously no well built car has "normal" problems like this. This is basically how we as BD consumers have been treated over and over. I really hope that someone in support gets ripped off by a company that has no sympathy for its customers and you sir or madam will feel as we all here do. I am seriously so happy someone brought up the car idea.

And to top it off, what really grinds my gears is hearing from support that we are basically in the wrong by saying things like, BITDEFENDER IS A HORRIBLE PRODUCT! I paid for this product (regretfully) and whether its in the best interest of BD or not, myself and everyone here have a right to voice our opinions of a product we have purchased. BD SUPPORT HOW DARE YOU try to act as if customers are overstepping their bounds by voicing our god's honest opinion of what we have purchased. As in any industry consumer reviews are critical and we have the right to review this product was we see fit. There is still free speech in this country and I intend to use it! NEVER tell me not to say my honest opinions of how bad BD is. Instead here is a great idea: TRY SATISFYING CUSTOMERS!!!

Tommy Townsend

For the past year I have been having constant problems with BitDefender 2010. VSSERV would take up to 97% of my CPU at random intervals. Forget about using the PC if VSSERV and the BD virus scanner (odscanner(sp)) were running at the same time! I tried numerous "fixes" that were presented here on this forum.

I also did the free upgrade to BD 2011 but experienced the exact same problems. I used the uninstall tool to remove BD 2010 and installed 2011 with all the default settings. Nothing worked for a very long period of time.The problems just kept coming back. In October I submitted several tickets to the support staff regarding performance problems and frequent hangs that I was experiencing on 4 of my 5 PC's. I was really frustrated with this product but I decided that I would do whatever the support staff requested of me to do. After doing all the things that they asked me to do we were able to get everything working again.

Not long after all these "fixes" were implemented (less than a month) an auto update came along and screwed everything up again. I took it upon myself to try all the things that had been recommended by the support staff - including defragmenting my hard drive, using the uninstall tool to remove BD and then reinstalling it. I also tried disabling many of the BD features that the support staff had been recommending in this forum. Unfortunately, nothing seemed to work.

Three weeks ago my wife's PC got infected with a virus because she didn't notice that the "red ball" had turned gray, indicating that BitDefender had crashed and she needed to restart her PC. This is the second time that this has happened!

Well, that was the straw that broke the Camel's back. I decided to try another product. I was surprised to see that the professional reviewers still rate BitDefender as one of the best/better anti virus programs out there - you must pay them well. I decided ignore the reviewers and go with a product called Vipre from Sunbelt Software. They guarantee that their product uses less resources than anyone. After running it for 4 days I have to agree! My PC's are all running the way they should. I sometimes wonder if the real time virus protection is really running but it is. CPU utilization now is normally down around 3% to 18% instead of constantly being pegged at 90% or more. Interestingly enough, the first time running a "quick" scan with Vipre on my main PC, it found 9 threats on my hard drive. It also found several threats on my wife's PC. When it did the "deep" system scan in the wee hours of the morning it found additional threats on my main PC.

I know the BitDefender folks will never give me a refund but I sincerely believe that they should. The past year has been pure h_e_l_l with all my PC's running slow and/or crashing. If it's not the performance problems it's the rebooting because of gray balls or the time spent helping the support staff debug their software. I have a year remaining on a 5 PC two year license but I think the time has come to cut my loses and pull the plug on this really bad product. If Customer satisfaction is one of your goals, you will never achieve it with BitDefender 2011. The time has come for you folks to acknowledge the fact that this is a very bad product and to do something about it. I would recommend that you start off by thoroughly testing your product before you make it available to the public. I have been in the computer industry for over 35 years and I have to say that this has been the worst experience that I have ever had with any piece of software that I have installed on a system and believe me, as a past beta tester for many Microsoft products I have seen some horrible software out there but BitDefender takes first place as the absolute worse that I have seen.

Good luck,

One Very Dissatisfied Customer / Tommy Townsend

Oslove

Very well put Tommy Townsend.

Though one should listen to our "LORD & MASTERS" so they say!! In other words the BD Support otherwise you get threatened.

SEE 'Pc Slow Down' for the reasons I say that.

I QUOTE 'next post like that will get you banned. I am sick and tired of your flaming.'

I have also noticed that there a numerous requests for assistance from BD Support on this forum end up being forgotten about. NO not really just filed in the 'TO HARD BASKET' so that customers just give up on support. What 'Job Satisfaction' do support achieve, or is it I wonder how many Suckers that bought BD can I give the run around today.

I switched to ***** (XX day free trial) & running on all 6 cylinders not as many features as BD. However it works with less rescources, gets the job done ticking over nicely. I for one can do without features that only help a 3rd rate product run even worse..IF THAT'S POSSIBLE.

jeffzz421

Very well put Tommy Townsend indeed. I could not have said it better myself. Just to let everyone know what I went through, here is an article on what I had to put up with as a result of BD. As I said earlier, complete data loss, FAIL BD!!

http://news.cnet.com/8301-1001_3-20000869-92.html

And like I previously said, I got ZERO compensation for literally over a day lost of my life. (which ain't worth a whole lot but throw me a bone....haha)

Tommy Townsend

Based on that article it appears that BD is built like a house of cards and it finally came crashing down. I can hardly wait for the class action lawsuits.

My wife's PC is actually a 64 bit system but it didn't have the problems mentioned in the article. It had really minor problems compared to the problems mentioned in the article - just very slow performance, hangs, crashes and lapses in protection when BD stopped working and the gray ball was ignored/not noticed. Could it be that BDIS 2011 was not impacted by the faulty update or was I just lucky. Perhaps it was because I removed BDIS 2011 from her computer just before the update was released.

I still believe that the good folks at BitDefender should offer refunds to people that have had problems with their PC's as a result of running BitDefender software on their systems. Perhaps we just happen to be running a combination of hardware and software that is not compatible with BD. They say that you shouldn't run conflicting software with BD like another AV package but why doesn't BD raise a flag and notify users when it detects a problem? I replaced BD with Vipre and I have not seen the kind of issues that I had with BD. As a matter of fact, the first day running Vipre I was notified that I had a Norton Worm detector running in the background and It was automatically disabled. I haven't had Norton running on this PC since 2005. It was an old remnant of Norton Internet Security 2003 and probably didn't get removed when I uninstalled Norton many years ago. They should be able to detect all these issues and notify the user to disable/remove the conflicting application.

Regards,

Tommy Townsend

unknown

Hi Tommy,

In fact, the 2011 version perform a check when you install it for any other security solution, including Norton. However, if the version is of the software is an older one (i.e. Norton IS 2003) then it may not be added to that list so it will not notify you upon installation to remove the other security solution.

I would also say that the reason why you had the gray icon was due to that Norton driver still present in your PC.

Regarding the 'Worm detector', at a first guess, it looks like a false positive and the reason why BD did not find the threat was because the detection was removed.

Kind regards,

Tommy Townsend

Actually, the PC with the problems with the gray ball never had any AV product installed prior to BitDefender. This PC was purchased as a Christmas gift in December of 2009. It initially had BD 2010 installed which ran OK for a while but the problems really started just after I did the free upgrade to BD 2011.

The PC with the Norton Worm detector Had Norton removed several years ago and was replaced with AVG free. I ran AVG on that PC for a couple of years before BitDefender 2011 was installed and never had an issue. I used the MS Add/Remove Programs tool to remove AVG before I installed BitDefender 2011. I had all kinds of problems with VSSERV using too many resources on that PC so I used the BitDefender removal tool to uninstall BD and then reinstalled BitDefender 2011 only to have the problems.

Three of my 5 PC's are fairly new, all running Windows 7 Home Premium. Only one had a previous AV program installed and that was AVG free which was removed before installing BD 2010. All have had BD 2010 removed using the BitDefender removal too and then BDIS 2011 installed. All 5 PC's were experiencing the same problems - poor performance, random gray ball, hangss, etc. Two of the PC's were infected because BitDefender stopped working and the gray ball was not noticed. All my PC's are set up to hide the task bar so that applications can use the entire screen so it's not easy to see if BD has crashed.

I did have CCleaner and Malwarebytes Free installed on two of these PC's but I don't think that should have made a difference since both only run on demand and don't have any drivers or background code running all the time.

BitDefender 2011/2011 took too much of my time to manage and the PC's were a frustration to use because of the poor performance. I tried to find a solution in this Forum and by submitting several problem tickets to support but there does not seem to be a solution. I decided to pull the plug on BD because I no longer have any confidence that the developers at BitDefender will come up with a solution any time soon.

Exactly what is the BitDefender policy regarding refunds? I had about 1 year left on a 2 year 5 PC license, I would like to at least get a refund on the unused portion of that license if it's not possible to get a full refund.

Regards,

Tommy Townsend

nikki605

Exactly what is the BitDefender policy regarding refunds? I had about 1 year left on a 2 year 5 PC license, I would like to at least get a refund on the unused portion of that license if it's not possible to get a full refund.

Regards,

Tommy Townsend

The BD refund policy is stated HERE.

Regards,

Oslove

That's typical of BD ...Return Policy.. Return in 30 days for a refund it takes that long to try & get a solution from SUPPORT????

So what chance do get for a refund.

If SUPPORT were efficient & came up with a positive solution as quickly as the boast they do.

One we would not need to ask for a refund, as the program should be working ok.

Two we wouldn't get the 'RUN AROUND' from support.

Sorry BD your general support lacks alot??

Cristi Raducu

Users Oslove and Drive are one and the same person.

Both accounts have been banned for cloning.

If you have specific cases to address please post them in the proper topics or open a new topic if the situation was not discussed before.

Topic closed.