Windows Security Centre - Bd Not Recognised

shroob

Hi all,

Just downloaded BD 2011 trial version for my laptop - gonna buy full version when trial runs out.

I have a problem that Windows Security Centre doesn't recognise that BD firewall or anti-virus is turned on. I've seen old posts where other people have this problem, but the solution doesn't work on Windows 7.

Any help would be appreciated.

Ta

Unknown

Hello,

Do you have any other security solutions installed on the same PC ? What BitDefender product have you installed ?

Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.

Looking forward to your answer!

shroob

Hello,

Firstly appologies for the very late reply - I was on holiday and didn't take my laptop.

I am doing the things you suggested and will post back when its completed.

EDIT: Thanks for your help

shroob

I don't think the instructions are working as they are intended for me. When I run as administrator on the support.exe file, I get this pop up:

Thanks again

Unknown

Hi,

The message you receive is the correct one however, the file you need to run is SupportTool.exe and not Support.exe.

Please follow the steps and send me the requested log file. Thank you!

Looking forward to your answer!