Getting No Support - Getting P*ssed Off

jkoerner

I bought and installed BDAVPRO2011 10 days ago.

It has done nothing but cause problems so far.

I have attempted repeatedly to get help from BitDefender in the following 3 different ways but I HAVE NEVER GOTTEN ANY RESPONSE TO ANYTHING. " />

1. Crashes at least once or twice, sometimes more than twice, EVERY time after computer is booted.

It then offers to submit crash reports, which I have done many times -

I write a note to go with them and it sends the crash log info.

2. Online Form: I have MANY other problems in addition to BD crashing.

I have sent multiple support requests via the form.

3. Email: In exasperation, since I don't get any response from above two methods,

I have sent email messages to the sales or customer service email addresses shown on the website.

Is the problem

1. just that your product is SO bad that BD is just overwhelmed with support requests?

2. Or is it a behavior modification program deliberately trying to get customers to stop requesting support because they give up on ever getting any?

Does anybody know of a class-action lawsuit that I could join to seek compensation for damages caused by a defective product? If so, please post that info here or P.M. me with it.

davejber

I wish I had good new for you, but don't hold your breath. Once my licenses expires, I will do no more business with BD for the reason you posted. Support here ######.

I bought and installed BDAVPRO2011 10 days ago.

It has done nothing but cause problems so far.

I have attempted repeatedly to get help from BitDefender in the following 3 different ways but I HAVE NEVER GOTTEN ANY RESPONSE TO ANYTHING. " />

1. Crashes at least once or twice, sometimes more than twice, EVERY time after computer is booted.

It then offers to submit crash reports, which I have done many times -

I write a note to go with them and it sends the crash log info.

2. Online Form: I have MANY other problems in addition to BD crashing.

I have sent multiple support requests via the form.

3. Email: In exasperation, since I don't get any response from above two methods,

I have sent email messages to the sales or customer service email addresses shown on the website.

Is the problem

1. just that your product is SO bad that BD is just overwhelmed with support requests?

2. Or is it a behavior modification program deliberately trying to get customers to stop requesting support because they give up on ever getting any?

Does anybody know of a class-action lawsuit that I could join to seek compensation for damages caused by a defective product? If so, please post that info here or P.M. me with it.

nikki605

Please don't double post. I have moved your other topic to the Installation forum: http://forum.bitdefender.com/index.php?showtopic=26056

Regards,