Renewal Problem

simon2433
simon2433
in Registration

post-68259-1311670880_thumb.jpg


Sir,


I'm using Bit Defender Total Security 2011 and want to renew the account for one year for 3 pcs, through the offer emailed to me with the link(https://store.bitdefender.com/order/checkout.php?CART_ID=19004fd1821f36e091c1778c3cd3015c&et_cid=20188231). This offer gives me 18 months usage in this payment of INR 3103.62 for one year. But every time I pay and purchase it is failing. Hereby I attach the screen shot of the error message.Kindly help me renew with this offer. I have only 24 days left to renew.


Thanks,


Simon

Comments

  • nikki605
    nikki605 ✭

    Since you are asking about a BD 2011 product, I have moved your post from the 2008 product forum to the 2011 product forum where it will receive prompt attention.


    Regards,

  • George R.
    George R.
    edited July 2011

    Hello Simon,


    As I have already informed you via email, the case has been escalated to Avangate (our online payment processor) as they are better prepared to explain why this issue occurred and what needs to be done in order to complete the payment.


    If you have any additional questions or concerns, you can reply to my email or post in this thread :)

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