Windows Doesn't Work With Bitdefender Installed

ruasesamo

I recently had a few problems with BitDefender Internet Security 2011, so I followed the instructions you gave me here: http://forum.bitdefender.com/index.php?showtopic=32480

Everything was going fine (the BSOD never occurred again), but last week I started having serious difficulties with starting Windows. It simply doesn't work: it appears to be initiating but suddenly, instead of my desktop, I just see a dark background and the cursor - and nothing more happens even if I wait a few hours, which makes me force the computer to shut down. The only way I have access to my files is through the security mode.

I first thought it was something about the computer being weak, but then the same thing happened in my notebook. The only thing both computers have in common is basically BitDefender, so I unistalled it to see what happened, and since then this problem hasn't happened again. This makes me reckon that it is the antivirus that is causing this problem, and that's why I opened this thread. I'd love to find a solution quick because I really need to work, and without an antivirus things can become ugly.

Regards

rootkit

Hi

Welcome back.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.