On Access Scanning

senah

I cannot remove the check mark in the "custom" box. It will not allow me to select default or allow changing the strength of the settings. What is wrong?

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

senah

PM with link sent

rootkit

Hello

You have some corrupted files in the system.

Please reinstall the product by following the instructions from here:

http://forum.bitdefender.com/index.php?act...f=241&id=44

Let me know if everything is OK after this.

Have a great weekend!

senah

Hello

You have some corrupted files in the system.

Please reinstall the product by following the instructions from here:

http://forum.bitdefender.com/index.php?act...f=241&id=44

Let me know if everything is OK after this.

Have a great weekend!

Performed uninstall re-install, everything is fine now. However, you have an explanation on how some of the files became corrupted? Thanks!

rootkit

Hi

It appears that the internet connection got lost during the product update and some files could not be overwritten.

Thank you for your feedback. I am glad everything is now OK.

Take care.