Firewall Down; Autrun Folder Opens

Every time I boot my computer, I get a message that the Bitdefender firewall is down, but when I look at Bitdefender the firewall is on.

Also the Autorun folder (c:\Documents and Settings\All Users\Start Menu\Programs\Startup\AutorunsDisabled) opens and destop.ini opens in Notepad by themselves.

Any idea what could cause this?

I am using Bitdefender Antivirus Plus 2012 under Windows XP Home Edition Version 5.1.2600 Service Pack 3 Build 2600. I am also running Malwarebytes 1.51.2.1300

Find more posts tagged with

Comments

rootkit

Welcome to our forums!

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

kdconod

I've tried running the tool twice but it gets stuck at 99% "Getting Logs"

Rampant

Look at the destop.ini must attribute "hidden".

kdconod

Look at the destop.ini must attribute "hidden".

Yes thanks, I was able to change that but the Autorun folder is still opening and the Bitdefender support tool never finishes.

rootkit

Hello

You have selected Malware issue in the Support tool and I only received the scan logs.

Please run it again and select your issue from the list and let it run.

Take care.

Rampant

Yes thanks, I was able to change that but the Autorun folder is still opening and the Bitdefender support tool never finishes.

Check here:

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

and here:

C:\Users\"User"\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

rootkit

Hello

For that desktop.ini file you have here a KB article from Microsoft:

http://support.microsoft.com/kb/330132

Take care.

kdconod

Hello

You have selected Malware issue in the Support tool and I only received the scan logs.

Please run it again and select your issue from the list and let it run.

Take care.

The support tool will not run at all - not in safe mode either: "BitDefender SupportTool has encountered a problem and needs to close. We are sorry for the inconvenience."

rootkit

Hello

In this case, let's try something else.

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall

alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the

log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log

saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Attach that file in your next reply.

IMPORTANT:

.During this process the Real Time Protection in Bitdefender must be temporarily disabled;

.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;

[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]

In order to disable the antivirus protection,please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield"tab and click on "Turn off" under On-access scanning.Select the time interval that suites your troubleshooting needs and click "OK" . The On-access scanning should be enabled back after finishing the troubleshooting procedure.

We will get back to you as soon as the analysis is complete.

Have a nice day.

kdconod

Thanks results sent via PM.

rootkit

Hello

The logs were forwarded to our labs.

I will get back to you with a final answer soon.

Take care.