Firewall Down; Autrun Folder Opens
Every time I boot my computer, I get a message that the Bitdefender firewall is down, but when I look at Bitdefender the firewall is on.
Also the Autorun folder (c:\Documents and Settings\All Users\Start Menu\Programs\Startup\AutorunsDisabled) opens and destop.ini opens in Notepad by themselves.
Any idea what could cause this?
I am using Bitdefender Antivirus Plus 2012 under Windows XP Home Edition Version 5.1.2600 Service Pack 3 Build 2600. I am also running Malwarebytes 1.51.2.1300
Comments
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Hi
Welcome to our forums!
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
I've tried running the tool twice but it gets stuck at 99% "Getting Logs"
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Look at the destop.ini must attribute "hidden".
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Look at the destop.ini must attribute "hidden".
Yes thanks, I was able to change that but the Autorun folder is still opening and the Bitdefender support tool never finishes.0 -
Hello
You have selected Malware issue in the Support tool and I only received the scan logs.
Please run it again and select your issue from the list and let it run.
Take care.0 -
Yes thanks, I was able to change that but the Autorun folder is still opening and the Bitdefender support tool never finishes.
Check here:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
and here:
C:\Users\"User"\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup0 -
Hello
For that desktop.ini file you have here a KB article from Microsoft:
http://support.microsoft.com/kb/330132
Take care.0 -
Hello
You have selected Malware issue in the Support tool and I only received the scan logs.
Please run it again and select your issue from the list and let it run.
Take care.
The support tool will not run at all - not in safe mode either: "BitDefender SupportTool has encountered a problem and needs to close. We are sorry for the inconvenience."0 -
Hello
In this case, let's try something else.
In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:
. A BDSYS log;
[how to GENERATE A BDSYS LOG]
. Save and extract the BDSYS tool to a location of your choice:
http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe
. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall
alert,select to Allow the application to connect;
. Click the "Create log" button to start generating the
log; A progress bar is indicating that the tool is creating the report;
. When the small window appears with the message "Log
saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;
. Attach that file in your next reply.
IMPORTANT:
.During this process the Real Time Protection in Bitdefender must be temporarily disabled;
.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;
[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2012]
In order to disable the antivirus protection,please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield"tab and click on "Turn off" under On-access scanning.Select the time interval that suites your troubleshooting needs and click "OK" . The On-access scanning should be enabled back after finishing the troubleshooting procedure.
We will get back to you as soon as the analysis is complete.
Have a nice day.0 -
Thanks results sent via PM.
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Hello
The logs were forwarded to our labs.
I will get back to you with a final answer soon.
Take care.0
