Frozen Options

mariomarinato

Hi,

I have just installed Bitdefender Internet Security 2012 and I can't change the Antivirus options.

(Sorry if I not naming the UI items correctly, but I'm using it with a Portugese-BR translation)

On home screen, i click on Settings, then I choose the antivirus tab on the left and then the shield tab on top.

The customize checkbox is checked, and I can't unckeck it. Also, if I click on "Change" button (the second one), a dialog pops up, but it won't save any of the changes I make. I click OK on the dialog, it closes, I click again on Change button and the settings are back to how they were before.

One more thing on the same tab: on the lower section, "Active Virus Control", the slider is set to off and I can't turn it on.

It's running on Windows 7 64 bits and all other options seem to work correctly.

Best regards,

--

Mário Marinato

from Brazil

rootkit

Hi Mario

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

mariomarinato

Oh, I should have left a message sooner: I restarted the computer and it all worked.

It was a brand new install and I had already had one reboot, so I thought another one wasn't needed.

When I turned the computer on the next day I could change the settings.

Thanks for your attention.

Best regards,

Mário Marinato

from Brazil

rootkit

Hi Mario

Thank you for your feedback!

Let me know if you have other questions.

Take care.