Frozen Options
Hi,
I have just installed Bitdefender Internet Security 2012 and I can't change the Antivirus options.
(Sorry if I not naming the UI items correctly, but I'm using it with a Portugese-BR translation)
On home screen, i click on Settings, then I choose the antivirus tab on the left and then the shield tab on top.
The customize checkbox is checked, and I can't unckeck it. Also, if I click on "Change" button (the second one), a dialog pops up, but it won't save any of the changes I make. I click OK on the dialog, it closes, I click again on Change button and the settings are back to how they were before.
One more thing on the same tab: on the lower section, "Active Virus Control", the slider is set to off and I can't turn it on.
It's running on Windows 7 64 bits and all other options seem to work correctly.
Best regards,
--
Mário Marinato
from Brazil
Comments
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Hi Mario
Welcome to the forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Oh, I should have left a message sooner: I restarted the computer and it all worked.
It was a brand new install and I had already had one reboot, so I thought another one wasn't needed.
When I turned the computer on the next day I could change the settings.
Thanks for your attention.
Best regards,
Mário Marinato
from Brazil0 -
Hi Mario
Thank you for your feedback!
Let me know if you have other questions.
Take care.0
