Hi - I'm a long time BitDefender customer and recently upgraded to BitDefender Antivirus Plus 2012 on both my Win7 x64 desktop systems. I have 2 issues (unsure if they're related) I'm requesting help with.
Almost immediately following install, I began experiencing system freezes on both systems. On closer inspection, I recognized that the common denominator on both systems was that BitDefender services were not responding. This required a reboot which usually fixed the problem...however, this is a recurring issue that requires a few reboots a week. Additionally, there are times the system does not freeze and I'm able to surf the internet among other activities without BitDefender protection.
Second, both Auto Pilot and Auto Scan are frequently disabled (auto turn off) on reboots. Again, this is something that I have to catch otherwise leaving my systems vulnerable which voids the whole purpose of this software purchase.
I uploaded a BitDefender Scan Log from one of my systems at the following link:
http://www.sendspace.com/file/occnic
The file name is: BDSP_BAKER2_2012_07_04_13_28.zip
- name and version of your BitDefender product; Antivirus Plus 2012
- name and version of your Operating System; Windows 7 x64
- the complete error message (if any) that you receive and, if possible, attach a screenshot with it; BitDefender services are not responding
- name of other security solutions that you are running; Malwarebytes
Thanks, BB
