Auto Pilot/auto Scan Turn Off -- Freezing Issues

bk2baker

Hi - I'm a long time BitDefender customer and recently upgraded to BitDefender Antivirus Plus 2012 on both my Win7 x64 desktop systems. I have 2 issues (unsure if they're related) I'm requesting help with.

Almost immediately following install, I began experiencing system freezes on both systems. On closer inspection, I recognized that the common denominator on both systems was that BitDefender services were not responding. This required a reboot which usually fixed the problem...however, this is a recurring issue that requires a few reboots a week. Additionally, there are times the system does not freeze and I'm able to surf the internet among other activities without BitDefender protection.

Second, both Auto Pilot and Auto Scan are frequently disabled (auto turn off) on reboots. Again, this is something that I have to catch otherwise leaving my systems vulnerable which voids the whole purpose of this software purchase.

I uploaded a BitDefender Scan Log from one of my systems at the following link:

http://www.sendspace.com/file/occnic

The file name is: BDSP_BAKER2_2012_07_04_13_28.zip

- name and version of your BitDefender product; Antivirus Plus 2012

- name and version of your Operating System; Windows 7 x64

- the complete error message (if any) that you receive and, if possible, attach a screenshot with it; BitDefender services are not responding

- name of other security solutions that you are running; Malwarebytes

Thanks, BB

rootkit

Hi

Welcoem to the forums!

As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

Please check out this announcement:

http://forum.bitdefender.com/index.php?act...f=241&id=42

Have a great weekend!