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Hello
Let's see if the PC is infected.
In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:
. A BDSYS log;
[how to GENERATE A BDSYS LOG]
. Save and extract the BDSYS tool to a location of your choice:
http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe
. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall alert,select to Allow the application to connect;
. Click the "Create log" button to start generating the log; A progress bar is indicating that the tool is creating the report;
. When the small window appears with the message "Log saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;
. Upload that file on
or
and post here the download link.
IMPORTANT:
.During this process the Real Time Protection in Bitdefender must be temporarily disabled;
.If you receive a Bitdefender Firewall alert to inform you that BDSysLog_i.exe tries to connect to the internet,then you need to select Allow;
[how to DISABLE THE ANTIVIRUS PROTECTION in Bitdefender 2013]
In order to disable the antivirus protection, please open Bitdefender and click the "Settings" button in the upper side part of the interface"; In the new window go to "Antivirus" > "Shield" tab and click on "ON" under On-access scanning. Select the time interval that suites your troubleshooting needs and click "OK". The On-access scanning should be enabled back after finishing the troubleshooting procedure.
We will get back to you as soon as the analysis is complete.
Have a nice day!0 -
Here You Go. Btw after 30 seconds of that system log finish my bitdefender services stop responding for 30 - 45 seconds. Wierd it never did that before.
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Any idea what's going on?
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Hello
We are currently investigating the situation and I will come back to you with an answer.
Take care.0 -
Hello
The issue was escalated to our developers.
As a workaround you can use this:
http://forum.bitdefender.com/index.php?sho...mp;#entry153962
until the situation will be resolved via Automatic Updates.
Thank you!0 -
Do I have to use the workaround or can I just wait for the new update that suppose to be released?
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Hello
You can use it only if you want to run a System Scan. In this way, you wont receive those ignored items at the end of the scan.
When the update will be released, I will post here:
http://forum.bitdefender.com/index.php?sho...mp;#entry152958
Thank you!0 -
Hello
A product update was released. Your build should be 16.20.0.1483(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).
In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).
Changelog:
http://forum.bitdefender.com/index.php?sho...mp;#entry157184
http://forum.bitdefender.com/index.php?showtopic=35499
Let me know if the situation is solved.
Have a nice day.0
