I Find Autoscan And Autoupdate Disabled.

voger

Hi, I have the 90 days trial version of BitDefender 2013. I just installed it last week in my laptop. There are 2 things that worry me

1. After a reboot I don't see the White B icon in my system tray. In the task manager the bdagent is running fine and there is no chance I can download anything from eicar's website. But still no B icon on the system tray.

2. When I open the main interface window I find some times the auto update disabled, some times the automatic scan disabled and sometimes both. Any idea why?

rootkit

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

rootkit

Hello

I can not download the logs, the file was deleted from sendspace.com

Please try to Repair the current instance of the product and let me know if the issue is reproducing:

http://forum.bitdefender.com/index.php?showtopic=35489

Take care.