Pc Hanged After The Installation

khan1553

Dear All,

It is first time that i bought BD as one onf my friend told me abt your product. Any way, When i installede BD 2011 just couple of days back after the installation ( Compete process including registration) my PC got hanged. Therefore, i forcely shutdown my PC bcouse there was no other option avaliable. At the end when i restarted my PC it handed or stoped just before the wellcome music and i just can see the arrow of my mouse and the blank screen.

Please note: Your urgend help is required!

regards,

Khan

rootkit

Hello

Welcome to the forums!

Please reboot your PC in SAFE MODE With Networking.

[How to restart in SAFE MODE With Networking]

- Restart the computer;

- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;

- Select "SAFE MODE With Networking"

Download the uninstall tool from here:

http://www.bitdefender.com/uninstall

Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it(right click and select "Run as administrator" - for Windows Vista/7) and restart the computer when prompted.

Run it(right click and select "Run as administrator" - for Windows Vista/7), wait for the process to finish and reboot your machine.

3. Download and install the software and then run it to clean your computer's registry and temporary files:

http://download.piriform.com/ccsetup322.exe

http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning

Once the cleaning is complete it's recommended to restart your computer.

If you have a registry cleaner already installed, you can use that one.

Reboot in Normal Mode.

As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

Please check out this announcement:

http://forum.bitdefender.com/index.php?act...f=241&id=42

Thank you!