Bitdefender Account Login Problem

edgarhamb

Hello.

I am using Bitdefender TS 2013. I have 30 days trial version. The problem is that I CAN"T login into my bitdefender account. Whenever I am trying it shows

"Your internet connection has timed out causing the authentication to fail. Please sumbit your account information again"

Please help

rootkit

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

rootkit

Hello

Are you currently connected to a Wi-Fi network? Could you connect to a wired network to activate the product? Are you behind a firewall(from your router)?

From the logs I can see that you have one Atheros network card.

Thank you!

edgarhamb

Hello

Are you currently connected to a Wi-Fi network? Could you connect to a wired network to activate the product? Are you behind a firewall(from your router)?

From the logs I can see that you have one Atheros network card.

Thank you!

Hello . Thank you for quick response. Yes I am using the WiFi network. However I have changed it to wired network but it still shows the same picture. "Are you behind a firewall(from your router)?" I can not understand the question. I am using the ADSL modem, which can give a both WiFi and Lan network.

rootkit

Hello

A product update was released. Your build should be 16.23.0.1637(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=162888

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

edgarhamb

Not solved

Georgia

Hello Edgarhamb,

The reported situation with MyBitdefender was fixed since December and everything is back to normal.

We are truly sorry for all the inconvenience.

Please let us know if we can be of further assistance.

jphilbrook

Hello Edgarhamb,

The reported situation with MyBitdefender was fixed since December and everything is back to normal.

We are truly sorry for all the inconvenience.

Please let us know if we can be of further assistance.

Georgia, What is the fix? I have having this same problem. It is not convenient to connect my PC to a wired network. I am on wi-fi