Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Infected Files

Options
Jabbacks
Jabbacks
in Antivirus

Scanned and picked up the following:


"The file C:\Program Files\Common Files\Bitdefender\Bitdefender Thread Scanner\smartdb-ntfs.db has been detected as infected. Bitdefender could not clean this item. Your computer is not virus-free."


"The File C:\Program Files\Bitdefender\Bitdefender 2013\onaccess.date has been detected as infected. Bitdefender could not clean this item. Your computer is not virus-free."


Need to know if I should go ahead and delete these files or not????


Thanks!

Comments

  • coolcool1227
    coolcool1227 ✭✭✭
    Options

    Interesting....I think the first one is related to Smart Scan feature by which you see skipped items during scanning. It seems that an infected file has been added as skipped items to this database and Bitdefender detected this database file as infected. It surprise me....However read this article about skipped items here Skipped Items

  • rootkit
    rootkit ✭✭✭
    edited November 2012
    Options

    Hello :)


    Please make a scan log an post it over here.


    http://forum.bitdefender.com/index.php?showtopic=36502


    Thank you!

  • Jabbacks
    Jabbacks
    edited November 2012
    Options

    Contextual Scans of both folders!


    Scan Log


    Scan Log 2

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    We have analyzed the data you have sent us which shows that no threats are now present on your computer.


    Those entries from the log are not malicious, they can't be accessed directly because they are either encrypted or missing(in some cases).


    I have notified our developers about this situation and a fix will be provided soon via Automatic Updates.


    Please feel free to contact us with any additional questions or concerns.


    Have a great day!

  • Jabbacks
    Jabbacks
    Options

    I've noticed the db file and the other one are gone. Aren't they suppose to run under BD environment? Also, since these files are gone, BD has not give out any error or anything specifying that these files are missing. Hmmmmm.....


    Thanks Chris!

  • coolcool1227
    coolcool1227 ✭✭✭
    edited November 2012
    Options

    I am also interested to know why the "object was not found" is displayed in the logs.


    @Jabbacks: Check thoroughly the Events for Antivirus Module and find if there any thing detected by Real Time Protection, and upon finding post here the snapshot.

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    The file are not missing, you can check the path and you will find it there.


    This issue is scheduled to be fixed in build 16.24.xxxx.


    Thank you for your patience and for the cooperation with BitDefender team


    Please let us know if you have any other questions.


    Have a great weekend!

All Time Leaders

Categories

Defenders of the month