Windows Xp Blue Screen In Bdselfpr.sys

sewerurchin

I put BD 2013 Antivirus Plus on my father-in-law's PC a couple of months ago without any problems. But recently his PC has started to occasionally blue screen during boot. Most of the memory dumps point to BD, the latest to bdselfpr.sys. He is running Windows XP SP3 with all of the updates installed. I've included a small portion of the Windbg output below. Any help you can offer to resolve this problem would be greatly appreciated.

==========================================

FOLLOWUP_IP:

bdselfpr+562a

a9e7862a 8945fc mov dword ptr [ebp-4],eax

SYMBOL_STACK_INDEX: b

SYMBOL_NAME: bdselfpr+562a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: bdselfpr

IMAGE_NAME: bdselfpr.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5069b099

FAILURE_BUCKET_ID: 0x7a_c000009a_bdselfpr+562a

BUCKET_ID: 0x7a_c000009a_bdselfpr+562a

sewerurchin

I have submitted a trouble ticket for this problem.

rootkit

Hello

After analyzing the information we received from you we concluded that the most convenient way to fix the issue you reported is to use the Repair feature from Bitdefender. Please follow the steps below in order to start the repairing process:

- Click on the START menu button;

- Go to (All) Programs -> Bitdefender 2013 -> choose "Repair or Remove";

- Follow the on-screen instructions and restart the computer each time you are requested to;

- Register and activate the product, then open Bitdefender and run a new update; reboot again if requested;

A product update was released and it will be installed on your machine in maximum 24 hours. Your build should be 16.25.0.1710 (please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!