Quickscan Crashes Bd Is 2013 After 1763 Update

Gorgotham
Gorgotham
edited February 2013 in Antivirus

Since the update I got to 16.27.0.1763, When trying to run a quickscan, Bitdefender crashes with a message that vsserv stopped working and to reboot. I've tried uninstalling/reinstalling, same thing. Running repair (Then after update) same thing.


Any ideas?

Comments

  • Georgia
    Georgia ✭✭✭

    Hello Gorgotham,


    Thank you for reporting this issue.


    We will contact you ASAP via ticket ID 201302271016156


    Thank you! :)

  • Gorgotham
    Gorgotham
    Hello Gorgotham,


    Thank you for reporting this issue.


    We will contact you ASAP via ticket ID 201302271016156


    Thank you! :)


    I've submitted everything you asked for on the 27th. How long does it typically take to get a response through a ticket?

  • Gorgotham
    Gorgotham
    I've submitted everything you asked for on the 27th. How long does it typically take to get a response through a ticket?


    You can close my ticket. I've moved over to a competitors product. I no longer use Bitdefender. Your software isn't very stable. And the issue of your program crashing doing the most basic task of quick scanning my system doesn't fill me with confidence in your product.

  • rootkit
    rootkit ✭✭✭

    Hello,


    We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.


    Thank you for taking the time and please do not hesitate to contact us if you need further details from us.


    Have a lovely day!

This discussion has been closed.

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