Vsserve.exe Bsod
Unfortunately after purchasing Bitdefender Internet Security 2013 for all three of my PC's for 2 years, I have run into a big snag. Windows 7 Home Premium 64-bit crashes approximately one time per day, almost always when my PC is basically idle -- that is, I am not doing anything, the laptop is just basically sitting there and occassionally checking my Windows Live email. EVERYTHING is completely up to date yet this still occurs. The BSOD occurs what seems to be randomly -- sometimes late in the p.m. and sometimes early in the a.m. I have uninstalled Bitdefender IS2013 and will just eat the purchase price.
For reference, my BSOD BUGCHECK SUMMARY is as follows:
Code:
IRQL_GT_ZERO_SYSTEM_SERVICE
Debug session time: Sun Apr 14 10:49:57.498 2013 (GMT+1)
Loading Dump File [C:\Users\RoLY\SysnativeBSODApps\041413-34070-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 1 days 21:01:02.944
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BugCheck 4A, {77b3138a, 2, 0, fffff88002905c60}
BugCheck Info: IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Bugcheck code 0000004A
Arguments:
Arg1: 0x0000000077BD138A, Address of system function (system call routine)
Arg2: 0x0000000000000002, Current IRQL
Arg3: 0x0000000000000000, 0
Arg4: 0xFFFFF8800296EC60, 0
PROCESS_NAME: vsserv.exe
BUGCHECK_STR: RAISED_IRQL_FAULT
FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
Thank you.
Comments
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Hello Yrral,
Thank you for reporting this issue.
To further investigate the situation, please post here a support tool log
http://forum.bitdefender.com/index.php?showtopic=29927
and the latest logs from C:\Windows\Minidump
If the files are too big to attach, upload them on
http://www.sendspace.com or http://www.mediafire.com
and post the download link.
If you were already asked to generate these logs, disregard the above message and just post the ticket ID.
Thank you.0
