Vsserve.exe Bsod

yrralrellim

Unfortunately after purchasing Bitdefender Internet Security 2013 for all three of my PC's for 2 years, I have run into a big snag. Windows 7 Home Premium 64-bit crashes approximately one time per day, almost always when my PC is basically idle -- that is, I am not doing anything, the laptop is just basically sitting there and occassionally checking my Windows Live email. EVERYTHING is completely up to date yet this still occurs. The BSOD occurs what seems to be randomly -- sometimes late in the p.m. and sometimes early in the a.m. I have uninstalled Bitdefender IS2013 and will just eat the purchase price.

For reference, my BSOD BUGCHECK SUMMARY is as follows:

Code:

IRQL_GT_ZERO_SYSTEM_SERVICE

Debug session time: Sun Apr 14 10:49:57.498 2013 (GMT+1)

Loading Dump File [C:\Users\RoLY\SysnativeBSODApps\041413-34070-01.dmp]

Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533

System Uptime: 1 days 21:01:02.944

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

BugCheck 4A, {77b3138a, 2, 0, fffff88002905c60}

BugCheck Info: IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)

Bugcheck code 0000004A

Arguments:

Arg1: 0x0000000077BD138A, Address of system function (system call routine)

Arg2: 0x0000000000000002, Current IRQL

Arg3: 0x0000000000000000, 0

Arg4: 0xFFFFF8800296EC60, 0

PROCESS_NAME: vsserv.exe

BUGCHECK_STR: RAISED_IRQL_FAULT

FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

Thank you.

Georgia

Hello Yrral,

Thank you for reporting this issue.

To further investigate the situation, please post here a support tool log

http://forum.bitdefender.com/index.php?showtopic=29927

and the latest logs from C:\Windows\Minidump

If the files are too big to attach, upload them on

http://www.sendspace.com or http://www.mediafire.com

and post the download link.

If you were already asked to generate these logs, disregard the above message and just post the ticket ID.

Thank you.