Locked Out Of Laptop By Antitheft
Hello, my ticket ID is 201305051005513.
This issue has been escalated to the 2nd level of support twice but I URGENTLY need to use my laptop which is why I am posting on here.
I'm sure you'll be able to see from my ticket what has happened, but I'll give you a brief rundown.
I bought Bitdefender Total Security 2 days ago, and decided to try out the anti theft feature, assuming I would be able to cancel it simply by entering the password. Unfortunately I found myself locked out of my laptop and unable to type the PIN using both my laptop's keyboard and a USB keyboard.
I contacted Bitdefender and after escalating the issue to the 2nd level of support, I received a reply with a workaround (which I won't post here for obvious reasons). After following the instructions in the workaround I found myself in Bitdefender Rescue Mode. From here, I was supposed to delete a file, which is where I encountered a problem.
My hard drive and none of my files were showing up in Rescue Mode. I was told to look for an icon at the bottom of the screen which would acces the C drive, but no such icon exists for me. According to another thread on this forum this is because the hard drive partitions were not mounted. I followed the steps to mount them manually, which didn't work. So now I am completely stuck.
My laptop is a Sony Vaio SVS1513C5E running Windows 8 (I think 64bit, but as it's new I'm not sure.) Its hard drive is an SSD.
Please, if any moderator could help me, I'd be eternally grateful. I really do need to urgently use my laptop, so waiting another day for technical support to get back to me isn't an option.
Comments
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Hi bridgie,
I've already sent you the necessary instructions via e-mail.
As you confirmed with me yesterday that everything is back to normal, I declare this topic closed.
Have a great week!0
