Why Can Not Update My Version?!

montesserrat

I am very VERY SAD about being in the middle of my version of license and have already been launched a new version of BitDefender Total Security - which I CAN NOT DOWNLOAD FREE.

At home we have 4 computers, with separate licenses and ALL NOT INTEND renew any disrespect for finding it!

Why can not I have that if my product be in force is still active and I am entitled to updates?

antikythera

you can, to upgrade, it is recommended to make a note of the license key code then uninstall the existing version using the uninstaller that comes with it either on the start menu or through windows control panel. then restart and run the corresponding removal tool from here:

http://www.bitdefender.com/site/Downloads/...l_consumer.html

restart again and run the installer for the new build

http://forum.bitdefender.com/index.php?showtopic=46845

columbo

Besides antikythera excellent advice given, please see this as far as the free upgrade opportunity: http://forum.bitdefender.com/index.php?act...f=366&id=58

montesserrat

Great news! I'll try at this moment. Thank you

Georgia

Hi montesserrat,

Welcome to the Bitdefender forums.

Since you live in Brazil, keep in mind that we also released the Portuguese version of the new Bitdefender. If you are interested, in installing it here is the direct download link corresponding to your product Bitdefender Total Security:

for 32 bit Windows

http://download.bitdefender.com/windows/de...r_ts_17_32b.exe

for 64 bit Windows

http://download.bitdefender.com/windows/de...r_ts_17_64b.exe

And here is the user-guide written in Portuguese:

http://download.bitdefender.com/windows/de...serGuide_br.pdf

Please let us know if you need further assistance. Have a great day!