Upgrade Woes Android
Mybitdefender parental controls reports android app
After upgrading from the free version (which was working perfectly) to the premium version running parental controls on android, I have not received any activity reports. It has been 10 days now, nothing, I have even uninstalled and re-installed on the device and have had zero reports come through. Have a trouble ticket that I opened with support and have not heard back from them at all (with the exception of the automated email giving the ticket number). I had been using the free version for many months and was looking to use some of the premium features , hence the upgrade. I recommended this product to a co-worker and she had run into this issue as well when she upgraded. The tech support on this issue was a little lacking and frustrating for her and I am starting to feel the pain myself. Her issue eventually resolved itself when the activity reports started populating data after about 2 weeks. We can't be the only two people to have run across this issue right? what can be done to expedite the resolution?
Comments
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Now have a second ticket open, live chat support is defunct, will be calling soon in hopes of a resolution. This is really disappointing.Mybitdefender parental controls reports android app
After upgrading from the free version (which was working perfectly) to the premium version running parental controls on android, I have not received any activity reports. It has been 10 days now, nothing, I have even uninstalled and re-installed on the device and have had zero reports come through. Have a trouble ticket that I opened with support and have not heard back from them at all (with the exception of the automated email giving the ticket number). I had been using the free version for many months and was looking to use some of the premium features , hence the upgrade. I recommended this product to a co-worker and she had run into this issue as well when she upgraded. The tech support on this issue was a little lacking and frustrating for her and I am starting to feel the pain myself. Her issue eventually resolved itself when the activity reports started populating data after about 2 weeks. We can't be the only two people to have run across this issue right? what can be done to expedite the resolution?0 -
after talking with support the solution ended up being to uninstall the software from the device , remove the profile prom the account then re-install on the device and create a new profile choose a different descriptive name for the device. All seems to be working now.
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Now have a second ticket open, live chat support is defunct, will be calling soon in hopes of a resolution. This is really disappointing.0
