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Regarding A False Positive Submission

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I submitted the following html code that is in a html file that Bit defender 2013 is saying has malicious code in it.


I know for a fact that the code isnt malicious because its only % (percentage) signs on each side of a placeholder for software to know where to add the desired data that was asked in a previous screen.


Here is the code I submitted..


<html>
<head>
<title>%%PageTitle%%</title>
<meta name="description" content="%%Meta-Description%%" />
<meta name="keywords" content="%%Meta-Keywords%%" />
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
</head>
<body background="%%BackGroundImage%%">
<div align="center">
<table width="625" border="0" cellpadding="1" cellspacing="0" bgcolor="%%BorderColor%%">
<TBODY>
<tr>
<td valign="top">
<table width="625" border="0" cellspacing="0" cellpadding="0"><TBODY>
<tr>
<td>
<p align="center"><font face="Verdana"><img src="%%HeaderImage%%"></font></p>
</td>
</tr>
<tr>
<td valign="top" bgcolor="#ffffff">
<table width="100%" border="0" cellspacing="0" cellpadding="10">
<TBODY>
<tr>
<td valign="top">
<h1 align="center"><font face="Verdana">%%MainHeadline%% </font>
</h1>
<h2 align="center"><font color="#ff0000" face="Verdana">%%SubHeadline%%</font><font face="Verdana">
</font>
</h2>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="260" valign="top">
<h2 align="center"><font face="Verdana"><img src="%%Ecover%%"></font></h2>
</td>
<td width="420" valign="top">
<h2 align="center"><font face="Verdana" size="3">%%Bold-Product-Statement-1%%</h2>
<p align="center"><b>%%Bold-Product-Statement-2%%</b></font></p>
</td>
</tr>
</table>
<p align="left">
<font face="Verdana" size="2">
<font color="#999999"><font color="#000000">
<br>
<b>From:</b> %%YourFullName%%<br>
%%Day%% %%Time%%<br><br>Dear Friend,</font>
<P></P> </FONT>
%%AttentionGettingOpeningParagraph%%<font color="#999999">
<P></P>
</FONT>
<p align="center">
<font size="4" face="Verdana">%%ProductNameIntroductionHeadLine%%</font></b></p>
<font color="#999999"></p>
</FONT>
<p>%%ProductIntroductionParagraph%%<font color="#999999"> </p>
<P></P> <blockquote class="CopyV">
<blockquote>
<p></p>
</blockquote></blockquote>
<div align="center">
<table border="2" cellpadding="5" cellspacing="0" bordercolor="#000000" bgcolor="#ffffcc">
<tr>
<td width="494"><p align="left"><font face="Verdana" size="2">%%WHYOPTIN%% </font>
</p>
<p align="center"><font face="Verdana" size="2">%%OPTINFORM%%</font></p>
<p align="center"><font face="Verdana" size="1">* Your name and email address
will not be sold, shared or disclosed to anyone. We promise to respect your
privacy *</font><font face="Verdana" size="2"> </font>
</p>
</td>
</tr>
</table>
</FONT>
<p align="left">
%%REASON-YOU-CREATED-THIS-PRODUCT%%<font color="#999999"> </FONT>
</p>
</div>
%%Feature%% %%Feature%% %%Feature%%
<div align="center">
%%Testimonial%%<font color="#999999">
</div></FONT>
%%Feature%% %%Feature%% %%Feature%%                                                <div align="center">
%%Testimonial%%
</div></FONT>
<font face="Verdana" size="2">%%FeatureEND%%
</font>
<p><FONT face="Verdana" size="2">
%%SUMMARY-OF-BENEFITS-TELL-THEM-WHY-THEY-NEED-IT%%
</FONT>
</p>
<P>
<CENTER>
<B><FONT face="Verdana" size="2"><A href="#order">Click Here To Order Now</A></FONT></B></CENTER>
<CENTER>
 </CENTER>
<FONT face="Verdana" size="2">
<BR>
%%MAIN-PROBLEM-YOUR-PRODUCT-SOLVES%% </FONT>
<P><FONT face="Verdana" size="2">%%WHAT-YOUR-CUSTOMER-GETS-FOR-BUYING%% </FONT>
<font size="2">%%Bonus%%
</font>
</font>
<P></P>
<font face="Verdana" size="2">%%Bonus%%
</font>
<P></P>
<font face="Verdana" size="2">%%BonusEND%%
</font>
<P></P>
<P>
<CENTER>
<TABLE style="BORDER-COLLAPSE: collapse" borderColor="#111111" cellSpacing="0" cellPadding="10"
                                                            width="90%" bgColor=%%GuarenteeColor%% border="1" id="table25">
<TBODY>
<TR>
<TD width="100%"><FONT face="Verdana" size="4" color="#ff0000"><B>
<CENTER>%%MONEYBACKGUARENTEE%%</CENTER>
</B></FONT>
<P><FONT face="Verdana" size="2">%%MONEYBACKGUARENTEE-BODY%%</FONT></P>
</TD>
</TR>
</TBODY></TABLE>
</CENTER>
<FONT face="Verdana" size="2">
<BR>
</FONT>
<CENTER><FONT face="Verdana" size="4"><B>%%HEADLINE_WHY_YOU _NEED_TO_BUY_NOW%%</B></FONT></CENTER>
<P><FONT face="Verdana" size="2">%%REASON_FOR_YOUR_PRICE%%</FONT><font face="Verdana">
</font>
<div align="center">
 </div>
<FONT face="Verdana" size="2"><b>Look at it this way -- $%%ProductPrice%% is
really a painless drop in the bucket to be able to get your hands on
%%ProductName%%</b> and start using it right away to improve your lifestyle!</FONT><font face="Verdana">
</font>
<P></P>
<FONT face="Verdana" size="2">
<p align="center"><b>You Really Can’t Afford Not To Invest In
<br>
“%%ProductName%%”</b></p>
It's easy to get started right away. <u>Just click the order link below. </u></FONT>
<P></P> <FONT face="Verdana" size="2"><b>Click here to order right now for only
$%%ProductPrice%%</b> (even if it’s 3:00 am in the morning).</FONT><font face="Verdana">
</font>
<P></P>
<P><FONT face="Verdana" size="2"> <a name="order"></a><center>
<table id="table28" style="BORDER-RIGHT: #ff0000 3px dashed; BORDER-TOP: #ff0000 3px dashed; BORDER-LEFT: #ff0000 3px dashed; BORDER-BOTTOM: #ff0000 3px dashed; BORDER-COLLAPSE: collapse"
                                                                bordercolor="#000000" cellspacing="0" cellpadding="10" width="85%" border="1">
<tbody>
<tr>
<td bgcolor="#ffffcc">
<p align="center">
</FONT>
<font size="5">
<b><font face="Verdana"><input type="checkbox" value="checkbox" name="checkbox2"></font>
<FONT face="Verdana"><FONT color="#ff0000">Yes
%%YourFirstName%%, </FONT>
I Just Have To Have This Incredible Package! Count Me In Right Now!</P>
<p align="center"><FONT face="Verdana" size="5">It's Easy To Order...</FONT></p>
<FONT face="Verdana" size="2">
<div align="center">
<font size="4">Click PayPal Button Below To Order!</font><br>
<img src="http://jeremyburns.com/images/Internet-Marketing.jpg"><br>
<img src="http://jeremyburns.com/images/Internet-Marketing.gif" width="116">
</FONT></font>
</b>
<FONT face="Verdana">
<p>
<FONT face="Verdana" size="2">%%PAYPAL-BUTTON-CODE%%</FONT><FONT size="2"></A></p>
<FONT face="Arial" size="2">
</p>
</div></TD></TR></TBODY></TABLE></CENTER>
<p> </p>
<div align="center">
%%Testimonial%%
</div>
<div align="center">
%%TestimonialEND%%
<p><FONT face="Arial" size="2"> <b><FONT face="Verdana" size="4">
%%YOUR-CLOSING-STATEMENT-HEADLINE%%</FONT></b></FONT></p>
<p align="left">
%%YOUR-CLOSING-STATEMENT%%</p>
<p><b>Don't you owe it to yourself to try
%%ProductName%% today? </b></p>
</div>
<br>
Sincerely,<br>
<B>%%YourFullName%%</B></A>
<P></P>
<b>P.S.</b> %%PS%%
<P></P>
<b>P.P.S</b> %%PPS%%
<P></P>
<p align="center">
</p></TD></TR></TBODY></TABLE></TD></TR>
<tr>
<td height="40" align="center" %%FooterImage%% bgcolor="#FFFFFF">
<p> </p>
</td>
</tr></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>
<p align="center"> </p>
</body>
</html>


Here is the response I received from your company.


2013-12-22_2149.png


Tell me how the above code is malicious and will cause any harm


Bit defender will not open the html page in anything. I am not able to add this file to a whitelist to go ahead and allow it to run at my request.


The html file is part of a software product that i use that uses it as a template to build a sales letter from questions asked within previous screens of the software.


I am very upset that the customer service agent says that malicious code was detected when there is no code that can be run on the html file. There is no javascript or ****** or php code etc that can be executed.


How do I allow set bit defender to run and ignore this file?