Limited Access To Features When Activate With Old License

chickenlittle · March 2014

Hello there,

I used to buy many licenses and using them for many years, some of them were not being used yet. I am able to use the old license which is still valid to activate on the newer version of the bitdefender internet security. However, today i found out that i cannot access to parental control feature with mybitdefender account, all the funtions are disable.

Every time when i change the setting it asked me to upgrade. is it because i am using the old license to activate on newer version, so some features will not work. I have tried to register with a bitdefender 2014 license and all the features for parental control are working fine. I am wondering if it is ok to exchange the license? because my license still valid for more than 300days. Please advise. Thank in advanced.

PS: Please let me know which license from previous version of bitdefender that can activate all the features on the newest version of bitdefender. For example, can i use license from bitdefender 2008 or version 10 to activate and enable all features on newest bitdefender version or i have to use license from bitdefender 2010/2011/2012/2013 to activate in order to have all the features.

columbo · March 2014

Hi Chickenlittle

This sounds like a job for Georgia, or Support. What I'm pretty sure of is that the versions prior to 2012, used a 10 "digit" license key which was then was switched over to a 7 "digit" key starting in 2012. So if you're trying to activate any unused license prior to 2012, may have problems in that regard and would need Tech Support/Support help.

Maybe if you narrowed it down a bit, as far as exactly what year of unused license(s) you're trying to activate (as you know, don't post the keys on the forum), may help Georgia.