Where To Report Bitdefender Marketing Hoax ?

I think I have received a hoax email pretending to be Bitdefender, trying to sell me Bitdefender Total Security 2015 with a 50% discount.

Sender:= bitdefender@connect.bitdefender.com

If it is a hoax where should I report it to ?

The reason I think it is a hoax is that I was almost stung this week by a Paypal hoax ... and I am being very cautious.

(Paypal asked me to email the hoax email to them (Paypal).

The "Sender" address looks very fishy to me

Thank you

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Comments

Rohugh

Send the details to Bitdefender support, it will get passed to the appropriate department if it isn't genuine.

Email: http://www.bitdefender.com/support/contact-us.html

grayghost2

Thanks 'Rohugh' for your reply

Unfortunately http://www.bitdefender.com/support/contact-us.htm is the consumer help page which is a perpetual loop of FAQs. If the sender address is a hoax, it is neither a false/positive nor a false/false ... and FAQs do not cover fraudulent scams trying to sell Bitdefender.

The only email portal I could find is Bitdfender's "Press" address.

I know there are Bitdefender employees (techs) floating around on this forum but obviously they don't spend much time here !

This is the alert that shows when the email is opened for reading.

All very good for extremely experienced users of Bitdefender -- but hardly informative for first time experiences like mine.

Since receiving the email my Bitdefender has gone pair shaped with some crucial features turned off (which might be a coincidence)

I know what not to do but I find it exasperating that I cannot advise Bitdefender Corp of this potential problem.

Especially for non Bitdefender recipients who would not see the (I suspect Bitdefender generated) alert.

- and associate the bad experience with Bitdefender Corp

All not a good look for Bitdefender's public reputation.

Their product is excellent I cannot fault it. But customer relations could do with a gee-up.

Interestingly I received a Paypal hoax last week. (First hoax in 19 years of Windows).

Reporting the scam was dead easy. And since then I have received 2 thank-you emails plus regular emails every day checking on my "accounts" well being.

... but then Bitdefender could become irrelevant as I am about to switch one of my 8 PCs over to Linux ... :huh:

grayghost2

This fiasco is getting more interesting ! :wacko:

I used the Bitdefender Contact Us > Press link to send an email to anyone who is listening at Bitdefender.

I have now received ...

... so far 4 failure notices from my ISP each with two attempted delivery-to addresses

ie, eight (8) different recipients (at) bitdefender.co.uk

- I won't list them all here in case of trolls (I will keep all failure notices if this "case" is EVER acknowledged.

But right now ... I have had enough ... I quit !