Where To Report Bitdefender Marketing Hoax ?

grayghost2

I think I have received a hoax email pretending to be Bitdefender, trying to sell me Bitdefender Total Security 2015 with a 50% discount.

Sender:= bitdefender@connect.bitdefender.com

If it is a hoax where should I report it to ?

The reason I think it is a hoax is that I was almost stung this week by a Paypal hoax ... and I am being very cautious.

(Paypal asked me to email the hoax email to them (Paypal).

The "Sender" address looks very fishy to me

Thank you

Rohugh

Send the details to Bitdefender support, it will get passed to the appropriate department if it isn't genuine.

Email: http://www.bitdefender.com/support/contact-us.html

grayghost2

Thanks 'Rohugh' for your reply

Unfortunately http://www.bitdefender.com/support/contact-us.htm is the consumer help page which is a perpetual loop of FAQs. If the sender address is a hoax, it is neither a false/positive nor a false/false ... and FAQs do not cover fraudulent scams trying to sell Bitdefender.

The only email portal I could find is Bitdfender's "Press" address.

I know there are Bitdefender employees (techs) floating around on this forum but obviously they don't spend much time here !

This is the alert that shows when the email is opened for reading.

All very good for extremely experienced users of Bitdefender -- but hardly informative for first time experiences like mine.

Since receiving the email my Bitdefender has gone pair shaped with some crucial features turned off (which might be a coincidence)

I know what not to do but I find it exasperating that I cannot advise Bitdefender Corp of this potential problem.

Especially for non Bitdefender recipients who would not see the (I suspect Bitdefender generated) alert.

- and associate the bad experience with Bitdefender Corp

All not a good look for Bitdefender's public reputation.

Their product is excellent I cannot fault it. But customer relations could do with a gee-up.

Interestingly I received a Paypal hoax last week. (First hoax in 19 years of Windows).

Reporting the scam was dead easy. And since then I have received 2 thank-you emails plus regular emails every day checking on my "accounts" well being.

... but then Bitdefender could become irrelevant as I am about to switch one of my 8 PCs over to Linux ...

grayghost2

This fiasco is getting more interesting !

I used the Bitdefender Contact Us > Press link to send an email to anyone who is listening at Bitdefender.

I have now received ...

... so far 4 failure notices from my ISP each with two attempted delivery-to addresses

ie, eight (8) different recipients (at) bitdefender.co.uk

- I won't list them all here in case of trolls (I will keep all failure notices if this "case" is EVER acknowledged.

But right now ... I have had enough ... I quit !