When Can I Expect A Customer Service Reply?

I sent a refund request from the form provided here: http://www.bitdefender.com/support/contact-us.html#refund - since I got the email about autorenewal (didn't even know there was one) purchase bitdefender.com.

"We are available 24/7 to give you assistance." it says on the support site, but now roughly 14 hours have passed since I sent my refund request and I have heard nothing.

Or maybe I have - I am told nowhere how I will receive a reply. I know that I have not received any e-mail and nothing appears at https://my.bitdefender.com/en_us/my/.

However, since I had to go to Avangate to cancel the automatic renewal, there might be a site I don't know of where my customer service replies end up. Where can I see my active customer support tickets?

The e-mail address I attached to my refund request is the same as listed on this forum profile.

I have no clue about what the ID for my refund request ticket is, so please don't keep your answer to only making me post such an ID, since it will not solve anything.

I have received no e-mail about any details of my refund request. No place either on this forum or at https://my.bitdefender.com/en_us/my/#page=main.index does it list my ticket ID anywhere. In fact, if I didn't know I had sent my refund request, I would have nowhere to see that it exists.

Furthermore, I just tested the refund request contact form, and after submitting a test request, I only got a green pop-up box thanking me for submitting the request. No ID of any kind was listed.

As such, I literally have no ticket IDs anywhere, so please don't ask me to post them and nothing else.

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