Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Bsod Caused By Bdselfpr.sys

Options

Dear Support Members.


Today I have encountered in BSOD. I have analysed the memory.dmp and found out that the cause of the BSOD is the driver bdselfpr.sys that is related to bitdefender antivirus plus 2015 self protection service.


I would appreciate any help regarding this issue and its solution.


Ronen.

Comments

  • Rohugh
    Options

    Hello ronen87,


    Please contact support directly from the BD GUI.


    Thanks.


    Ro.

    post-175392-1426444140_thumb.jpg

  • Dear Support Members.


    Today I have encountered in BSOD. I have analysed the memory.dmp and found out that the cause of the BSOD is the driver bdselfpr.sys that is related to bitdefender antivirus plus 2015 self protection service.


    I would appreciate any help regarding this issue and its solution.


    Ronen.


    this would helps you


    http://www.deskdecode.com/how-to-fix-bsod-...creen-of-death/

  • Lionet
    edited April 2015
    Options
    Dear Support Members.


    Today I have encountered in BSOD. I have analysed the memory.dmp and found out that the cause of the BSOD is the driver bdselfpr.sys that is related to bitdefender antivirus plus 2015 self protection service.


    I would appreciate any help regarding this issue and its solution.


    Ronen.


    Hi ronen87,


    Welcome on the forum!


    Do not forget to enter your specs in your profile or your signature. It could help!


    If a Bsod happens when one installs a well-known soft, there is something else corrupted on the system.


    Let's remember:


    one and only one firewall


    one and only one antivirus on the system