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Ticket Tracking
I submitted a ticket yesterday requesting a refund for a product that I was not aware would automatically renew, and received this confirmation:
Thank you for contacting Bitdefender Customer Care.
This is an automated reply to confirm that we have received your request, and that we are working on resolving your issue(s) as promptly as possible. Your assigned ticket number is 2015060913270002.
We advise that you keep this reference number in a safe place for further tracking/follow-up.
Regards,
Bitdefender Customer Care Team
I know it's only been a day, but I would like to know the status of my ticket. This is an issue I really need resolved as soon as possible, as I was not to have this charge this month. I have tried using the live chat several times as well, and have received a message each time saying that there are no agents available....and this is at noon eastern time, on a Wednesday.
