You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Html5 & Chrome & Bitdefenderfirewall Fail
I have been experiencing problems with HTML5 videos on youtube and pluralsight. After trying a lot things to fix this problem (checking malware, checking internet speed, contacting the provider, contacting pluralsight, messing with chrome settings etc etc), i finally found that the bitfdefender firewall is the "malware" causing this extremely annoying bug. I now use the windows firewall instead and all my problems are gone.
Ive tried contacting support via the bitdefender application and....:
that doesnt work either, it hangs in step 5...great!
ive been very satisfied with bitdefender 2014. but 2015 is awfull 
please fix these annoying bugs. because at the moment bitdefender is acting like a virus / malware while i bought it to prevent issues like this.
ps: i tried changing Bitdefender firewall settings and nothing helped (well turning it off helped)
kind regards,
a not so happy customer
(ex-customer if this isn't going to be fixed)
