How Do I Reply To Open Tickets?
I just received this cryptic email from BitDefender:
Please be informed that you have an open Customer Care request, ticket no: 2015062714420001, that requires further information from your side to complete. Since we have not heard back from you in a while, please reply to our last e-mail with the necessary information so that we can resolve your issue(s) in the shortest possible time.
Clearly, the operator is confused as they have not asked me for more information, nor did they provide a link to reply. There was a request for Support Tool's log, which I submitted on June 30. All good support systems have a database that tracks replies and attachments, and allows users to view progress online. Where is yours, please?
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Hello Rassilon,
Send Bitdefender an email at bitsy@bitdefender.com and quote your ticket number.
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