Cannot Acces Tickets

I know this place isn't the right place, but I cannot get acces to my tickets at support.bitdefender.com.

I've had this previously, but never found any solution.

I'm using chrome & firefox, both give me the error 'Sorry, the action you are trying to perform is not allowed. - See more at: https://support.bitdefender.com/tickets#sth...5354X.dpuf'

The link refers to the same page with the same error.

Someone who had this too and knows a solution?

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Comments

bocaratonsh

The problem might be with your user account. Have you tried to contact BD support yet via email? For the issue to be clear, can you also post a sceen shot as well?

ryspredator

I have tried many ways to make contact BitDefender.

A short time after this thread was created I received a few e-mails from BitDefender (finally after days of trying to get any contact with BitDefender)

1 that they have redirected my feedback to the department in charge for a ticket that has been closed because I couldn't anwser it.

1 for a solution that unfortunately didn't work, replied to it.

The rest of them are mails that I haven't answered my tickets.

The error:

To be clear, its not that I don't like their support and products, I really like & love it. But it would be great if I could get in a normal way contact with them for personal assistant with a few issues.

Rohugh

Hiya,

In the past when I have contacted Bitdefender it has been by email at bitsy@bitdefender.com (or the previous email contact). Whilst they have not been very quick at getting round to replying, and I fully understand that they have a strict rotation system and everyone has to wait their turn, they have always sent an automatic reply with a ticket number. Once contact has been made the follow ups via emails have been efficient.

I didn't know that support.bitdefender.com even existed, so never tried it.

Ro.