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Windows 10 Rollback To Windows 7 And Bitdefender
After I rolled back from my Windows 10 upgrade (some serious problems but not for this forum) back to Windows 7 I had to reinstall my Bitdefender Total Security. I ran the uninstall tool to ensure that I was working from a clean install then I downloaded the 64bit version for my laptop.
When I try to install the software it throws up and error box that says that the software I have downloaded is for a 32bit processor and it cannot load onto my PC which is a 64bit machine! I double-checked the downloaded file and it clearly stated that it was the 64bit version. How bizzare is that.
However, to be absolutely sure I hadn't done something wrong, I deleted the downloaded files, downloaded the uninstall tool again and went through the procedure for the second time. I then carefully downloaded an installation file (double-checked that it was a 64bit version) and started the installation again - the same problem occured! Clearly there is something wrong somewhere so I raised a support ticket with Bitdefender on Sunday and I am still awaiting a resolution - in the meantime my subscription period is gradually ticking away! Hopefully today will see me back to being fully protected.
Comments
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Hello Resman and welcome to the forums,
This 64/32 bit problem has been reported before and appears to be a problem with the Uninstall tool. The post from Georgia may resolve your problem - http://forum.bitdefender.com/index.php?s=&...st&p=232470
Ro.0 -
The link and the instructions therein worked fine Rohugh and all went well with the installation. My thanks to your goodself and to Georgia.
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All the thanks should go to Georgia, I only remember reading it, but I am glad it sorted things for you.
Ro.0
