Immediately After Install, Internet Connection Lost & Firewall Turns Off

abramsor

I just purchased a 2016 subscription to upgrade from the 2015 trial I'd downloaded a couple weeks ago for my windows 10 system. Once the installation process finished, I rebooted and found I had no internet access. A few minutes later, there were warnings that I had no firewall. Windows gave me the opportunity to pick one and I choose Bitdefender. It turned on, but made me reboot. When I rebooted, the same again.

I tried doing a repair - twice. I've finally given up. Is there anything else I should do or should I be applying for a refund?

jitzy

I just purchased a 2016 subscription to upgrade from the 2015 trial I'd downloaded a couple weeks ago for my windows 10 system. Once the installation process finished, I rebooted and found I had no internet access. A few minutes later, there were warnings that I had no firewall. Windows gave me the opportunity to pick one and I choose Bitdefender. It turned on, but made me reboot. When I rebooted, the same again.

I tried doing a repair - twice. I've finally given up. Is there anything else I should do or should I be applying for a refund?

Did you completely uninstalled Bitdefender 2015 and Bitdefender Agent before installing the 2016 version ?

If Bitdefender Firewall is turned off can you access the internet ?

Its likely the previous bitdefender files are still conflicting with the 2016 product

I say uninstall Bitdefender 2016 and Bitdefender agent from Control panel ---> Programs & Feautres --> Bitdefender 2016 --->uninstall & restart ---> Programs & Features ---> uninstall Bitdefender Agent

Then use the uninstall tool to remove any residuals

Go to Control Panel ---> Windows Firewall ---> click on "Restore Defaults"

Now log in to your Central account and click on "Install Bitdefender" ---> Windows ---> On this device ---> Download

Install from the downloaded online setup and see if the issue remains .....

If it still does then you may have to contact support by opening Bitdefender GUI ---> click on top "figure" icon ---> Help & Support ---> Contact support ...Follow the instructions and explain in detial about this issue and the resolutions you tried

or

Open a support ticket ---> http://www.bitdefender.com/support/contact-us.html

abramsor

Did you completely uninstalled Bitdefender 2015 and Bitdefender Agent before installing the 2016 version ?

If Bitdefender Firewall is turned off can you access the internet ?

Its likely the previous bitdefender files are still conflicting with the 2016 product

I say uninstall Bitdefender 2016 and Bitdefender agent from Control panel ---> Programs & Feautres --> Bitdefender 2016 --->uninstall & restart ---> Programs & Features ---> uninstall Bitdefender Agent

Then use the uninstall tool to remove any residuals

Go to Control Panel ---> Windows Firewall ---> click on "Restore Defaults"

Now log in to your Central account and click on "Install Bitdefender" ---> Windows ---> On this device ---> Download

Install from the downloaded online setup and see if the issue remains .....

If it still does then you may have to contact support by opening Bitdefender GUI ---> click on top "figure" icon ---> Help & Support ---> Contact support ...Follow the instructions and explain in detial about this issue and the resolutions you tried

or

Open a support ticket ---> http://www.bitdefender.com/support/contact-us.html

The second time, I did a complete uninstall using the tool from the Bitdefender website, that didn't help, either. And yes, without Bitdefender, internet access is fine. I may need to file a ticket.

Paul-Robert

Hello abramsor,

Welcome to the Bitdefender forum.

We have found your ticket 2015092315090001 opened with Bitdefender support. According to your last reply, you have uninstalled Bitdefender and currently asking for a refund.

Please let us know if you would like to accept our help and troubleshoot the issue, otherwise, I will forward your refund request to our Commercial Team.