Poor Support

rafgath

Hi,

Almost one week ago (21.10) I requested moving my subscription from one account to another as I am going to close my old Microsoft account. Someone from support informed me that it will be done in 48hours.

Two days later I got email that we are working on resolving your issue as promptly as possible and from this time nothing even single e-mail. I contacted Support but the only thing what they can do is bumping priority.

So my question is how long does it take to change a stupid e-mail that in any other program can by done by myself.

Rafal " />

drraman007

yeah...very ture.....but my earlier experience was good with the support, I got timely replies and my issue was resolved within 3 days.....this time very bad experience.

rafgath

Still waiting. No chance to contact support, no one is going to answer here as well. Is it serious company ?

Georgia

Hello,

@rafgath

I have checked the email address used for this forum account and I couldn't find a ticket in the system. Please post your ticket ID so I can find your request in the system.

I will take this opportunity to remind you about the Bitdefender forum rules. Make sure to read them first: "When you send an e-mail to support a Ticket ID will automatically be created - make sure to mention it in the forum post for it will speed up the entire process."

@drraman007

I found your e-mail ticket 2015102719040004 submitted to us. A Bitdefender Commercial representative will contact you later today.

rafgath

Hi Georgia

My ticket number is 2015102112240001. I registered here using different email because as I wrote in my first post I don't want to use my old email any more.

Regards,

durkaganesh

dont call this a poor support. this is not even one of the worst support you will get. this is the worst support. my ticket regarding 2016 license 2015102705130002 is still pending unattended. I think they have cheated enough people all over the world so far so that there is no need to function now. they are closed and wont resolve any issue what so ever. switch to kaspersky everyone!!!

rafgath

dganesh - yes I see. I switched from Kaspersky some time ago to check something new and I am really happy using Bidefender and in my opinion is one of the best programs in the market now but you're right support is .... there is no support.

I never needed any help from support as many of cases could be resolved by myself. Unfortunately this one not, because for some reason I cannot move my subscription to the new account. If nothing changes Kaspersky will be the only option.

rafgath

KNOCK, KNOCK, IS THERE ANYBODY OUT THERE ?