Ticket 2015102122370001 From Oct 21 Still Not Answered

Ticket #: 2015102122370001


I've checked the automated emails received so far and there's not even a link to view the ticket.


What kind of support system is this? Weird.


Here's the last email I got that I replied to and it bounced:


Please be informed that you have an open Customer Care request, ticket no: 2015102122370001, that requires further information from your side to complete. Since we have not heard back from you in a while, please reply to our last e-mail with the necessary information so that we can resolve your issue(s) in the shortest possible time.