On Dec. 17 I bought Total Security 16 for 30% off.  I then found only hours later on the same web site the same product for 50% off.  I have been trying to talk to someone through email only to be asked for more tech info but it's not a tech problem.  I was then told if I don't respond they will close my help ticket.  I tried to use live chat and wasn't connected to anyone and was told a ticket for assistance has been created and sent to bitdefender via email.  And so it starts all over again.  How do I get in contact with someone to resolve this issue?