I have registered a support ticket for a problem with using Bitdefender (Total Security) 2016. My problem is a known issue: Bitdefender prevents the "browserlink" feature from working when using Visual Studio 2015 and ASP.NET 5. This issue affects a number of users, and has been discussed on sites such as stackoverflow and github/aspnet. My main issue is not with the problem itself, even though that is clearly irritating, but rather with the utterly bad (completely non-existent) support from Bitdefender.
Bitdefender Support keeps sending me almost the same message over and over: first they apologize for the late answer, then they continue with a "personal" note that seems to be different in each mail, then they go on to ask me to run the support tool. Sometimes, they reply with a set of other requests, like asking me to turn off different functions. The problem is that it doesn't matter what I answer. They still keep sending the same type of emails, requesting information that I've already sent many times and/or told them I cannot provide for different reasons. One such reason being that the Bitdefender support tool never terminates (or, at least doesn't terminate after 10 hours), and thus doesn't generate a log file on my desktop they keep asking for.
I have now tried to communicate with them in about 30 emails in this one issue, and I have yet to get even a single answer to any of my questions. Or any acknowledgement of the answers and information I've provided in response to their requests.
Does anyone here know how I should go about getting Bitdefender support to actually read what I write? Or should I just accept that they don't have any working support and give up?
I still like the product, but the way they treat me from support is so bad it is almost funny.
/MartinF
